Maria Yamco
Scarborough,Ontario
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Account Manager
Omnify Lighting
Markham, ON
03.2022 - 10.2023
- Developed work schedules according to workloads and covering priority tasks.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Contacted proper individuals when issues required escalation.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Project Manger's Assistant
Pragernuform
Mississauga, Ontario
09.2021 - 03.2022
- Work with our M1 system to execute many job tasks
- Aftermarket care for existing cosmetic clients (order form maintenance, processing sales orders)
- Issue approved purchase orders and track receiving status
- Provide daily receiving reports to project manager teams
- Prepare and schedule shipping requests (internally, from vendors, to customers)
- Prepare customs paperwork for international shipping
Aftermarket Care Coordinator
Array Canada
Toronto, Ontario
08.2018 - 12.2020
- Servicing Sephora Hotline team for USA and Canada for instore brand fixtures
- Validate the order to ensure requirements are clear
- Seek Clarification on orders from SOMA and Brand PMs if needed
- Request materials through designated persons for external supplied items
- Provide Internal production requests to machine shop, vac-forming, and other departments
- Ensure material is available on required dates
- Release the production order to shop floor for fabrication
- Maintain Component list (Catalog) for ULTA after-market care ordering system
- Scheduling Installation repair for Sephora and other retailer store
- Coordinate Schedules with Installers and Sephora Operations Manager
- Manage and maintain ongoing document changes for After Market Care/New Store department
Client Services Associate
Array Canada
Toronto, Ontario
07.2017 - 08.2018
- Servicing Sephora Hotline team for USA and Canada for instore brand fixtures
- Backup for ULTA/Shoppers Drug Mart and Sephora inside JCP
- Review hotline orders and determine parts required
- Tools used to setup Sales order for production: planograms, detailed drawings, edrawings, instruction sheets and Dataweb (a project management tool)
- Capture and determine global issues which affects all stores, work closely with project managers and production to ensure parts are shipped in a timely manner
- Setup workorder into Industrios (ERP)
- Order to Cash- using Dataweb Dashboard –New Jobs/Ongoing
- Setup item part numbers/create sales order/confirm invoices and POs for all new jobs
- Maintain daily updates and communication with project managers to ensure all requirements are met prior to shipping
- Special Projects: Key player - Workflow Documentation Process for CST (client services team)
- Five month project, planning and documenting the workflow process for client services team
- Meet with team members to confirm process, review and setup documents in a centralized area to be utilized by all Array employees
- Manage and maintain ongoing document changes
Project Manager Assistant
Array Canada
Toronto, Ontario
03.2014 - 07.2017
- Input Punchlist and Maintenance orders to IOS
- Input Invoices to Big Sky, Assess to assure optimum results to IOS
- Able to comprehend Solidworks, Planograms,CAD
- Assess project issues and identify solutions to meet productivity, quality and customer goals
- Effectively assist Project Managers’ in the day to day duties
- Maintain and evaluate summary sheets for production updates
Inventory Clerk
Array Canada
Toronto, Ontario
01.2012 - 01.2014
- Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies
- Prepares reports, such as inventory balance and shortages to the Project managers and Clients
- Files all Packing list and commercial invoice monthly by customer/brand name
- Compiles and maintains records of quantity, type and brands
- Verify counts for customer supplied products , live and non-live products such as cosmetic make up brands like : MAC, Estee Lauder, Lancôme, Clinique and other leading cosmetic brands
Receiving Clerk
Array Canada
Toronto, Ontario
01.2007 - 01.2012
- Inspects incoming deliveries for type, count and condition
- Handling Components such as Factices, Cosmetic products
- Performs clerical duties such as filing, typing, sorting and distributing mail/packages
- Data Entry
- Warehouse Inventory
- Sample Room Inventory
Receptionist
Array Canada
Toronto, Ontario
01.2009 - 01.2010
- (Lunch Coverage)
- Answers telephone calls, as well as screens and directs calls
- Receives and relays messages
- Provide information to callers
- Greets and directs people entering the organization to correct destination
Sales Associate/Laboratory Helper
MotoPhoto
Toronto, Ontario
01.2003 - 01.2004
- Greet customers and assist them with item selection
- Answers customer’s telephone and in-person inquiries
- Operates cash registers
- Film Process
Sales Associate
Jace Video
Toronto, Ontario
01.2006
- Operates cash registers and prepares orders
- Greet customers and assist them with there item selection
- Answers customer’s telephone calls and in-person inquiries
Education
Some College (No Degree) - Microsoft Office
North American School Of Information Technology
01-2009
Career Cruising (Short Course -
Centennial College
01.2007
High School Diploma -
Pope John Paul Catholic
Toronto, ON01-2003
Skills
- Account Supervision
- Customer Service
- Team Building
- Multitasking and Organization
- Relationship Building
- Microsoft Office
- Schedule Coordination
- Staff Development and Training
- Phone and Email Etiquette
- Customer Service Management
- Adaptable and Resilient
References
Janice Thissen- Former Customer Success Manager (Omnify Lighting)
Mobile: (647) 285-1963
Email: janicethissen1@gmail.com
Samantha Stephen-Production Resource Manager (Forte Fixtures & Millwork)
Mobile: (905) 550-4834
Mary Argyrides- Former Director of Sales (Omnify Lighting)
Email:Maryargyrides@gmail.com
Mobile: (416) 616-8879
Donna Morin- Senior Account Manager (Pragernuform)
Email:donna@pragernuform.com
Mobile:(416) 230-5573
Office:(905) 629-8681 ex.326
Timeline
Account Manager
Omnify Lighting
03.2022 - 10.2023
Project Manger's Assistant
Pragernuform
09.2021 - 03.2022
Aftermarket Care Coordinator
Array Canada
08.2018 - 12.2020
Client Services Associate
Array Canada
07.2017 - 08.2018
Project Manager Assistant
Array Canada
03.2014 - 07.2017
Inventory Clerk
Array Canada
01.2012 - 01.2014
Receptionist
Array Canada
01.2009 - 01.2010
Receiving Clerk
Array Canada
01.2007 - 01.2012
Sales Associate
Jace Video
01.2006
Sales Associate/Laboratory Helper
MotoPhoto
01.2003 - 01.2004
Some College (No Degree) - Microsoft Office
North American School Of Information Technology
Career Cruising (Short Course -
Centennial College
High School Diploma -
Pope John Paul Catholic