Maria Williams
Akron,NY
Summary
Dynamic Merchant Services Consultant with a proven track record, excelling in pricing strategy and negotiation. Cultivated strong partnerships while enhancing customer satisfaction through exceptional service. Leveraged emotional intelligence to resolve complaints and consistently exceeded sales goals, demonstrating expertise in financial services and banking compliance.
Overview
18
18
years of professional experience
Work History
Merchant Services (Credit Card) Sales Rep
Paysafe
06.2024 - Current
- Consulted small to medium sized businesses with the credit card processing product that best fit their needs.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
Personal Banker
KeyBank
11.2021 - 06.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Became a Notary Public for Erie County NY
- Graduated Key's internal Banker to Branch Manager (LEAP) Program as well as headed the Amherst Area Primacy Department. These opportunities enhanced my confidence in both myself and my leadership capacity.
Merchant Services Consultant
M&T Bank
12.2006 - 06.2021
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization. I did this by training new hires and was on several committees within the department.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Met and exceeded my sales goals annually.
- Fostered very strong professional relationships with branch managers and business bankers throughout my footprint within the bank.
- Client Relationship Management and Campaign Management were my key takeaways from this position.
Education
Bachelor of Science - Biology
Skills
- Pricing strategy
- Negotiation expertise
- Brand awareness
- Marketing techniques
- Experience in Financial Services
- Banking Compliance Knowledge
- Emotional Intelligence
- Structured Task Organization
- Prioritization and Time Management
- Responsive to Change
- Proficient in Office Applications
- Cultivating Strong Partnerships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchant Services (Credit Card) Sales Rep - Paysafe
06.2024 - Current
Personal Banker - KeyBank
11.2021 - 06.2024
Merchant Services Consultant - M&T Bank
12.2006 - 06.2021
SUNY Brockport - Bachelor of Science, Biology
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