Maria F. Villanueva
South Gate
Summary
Organized professional in administrative support with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant/ Receptionist
Autism Learning Partners
Downey
02.2024 - Current
- Greeted and checked parents in for pick up and drop offs.
- Successfully audited over 100 employee's signatures and sessions for billing department.
- Scanned, filed and prepared documents for supervisors, directors and managers.
- Entered and edited payroll minutes and corrected over 50 employees timesheets for LAUSD audits using excel and Microsoft word.
- Met deadlines each week for new goals and data-graphs for each LAUSD case and child.
- Scheduled appointments, meetings and trainings for executives and staff.
- Analyzed spreadsheets/ trackers and created action plans based upon data.
- Maintained office appearance and equipment/ supplies, invoices, answering incoming calls, creating schedules and providing general support to all employees and visitors of the office.
- Managed daily office operations and maintained organized filing systems.
- Responded to inquiries from families regarding services and resources.
Administrative Assistant/ Receptionist
Lee Fish USA
El Segundo
05.2021 - 01.2024
- Provided administrative support to the Accounting and Sales Department.
- Prepared, proofread, edited, filed and scanned documents and reports into database.
- Track record of delivering exceptional customer service and commanding front desk operations within the front desk.
- Systematic professional with extensive experience skillfully handling confidential and sensitive documents.
- Met important deadlines and professionally answered time sensitive emails.
- Maintained long- term relationships with approximately 100+ clients in the industry.
- Calculated totals in a timely manner for each billing cycle and monitored each months cash flow using excel spreadsheets.
- Assisted in preparing materials for training sessions and workshops.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Cashier/ Sales Associate
Lovisa
Cerritos
02.2019 - 12.2019
- Greeted and welcomed all customers in with excellent customer service.
- Calculated company's progression every day to maintain an outstanding number of sale quotas.
- Tended register and maintained cash drawer.
- Organized new merchandise onto sales floor/ strategized placement of new merchandise.
- Persuaded customers to sales we had that day.
- Constantly counted money and checks.
- Handled transactions such as credit, debit, returns, exchanges, and refunds to ensure seamless and accurate cash flow.
- Collaborated with team members to achieve customer satisfaction.
Personal Assistant
Awards You Will Remember
South Gate
06.2016 - 11.2018
- Maintained the work place clean at all times, swept, disposed of trash and sanitized all areas.
- Answered phone calls and provided outstanding customer service.
- Maintained a cash register and handled all money, card, and check transactions.
- Processed customer's orders.
- Used word to create templates and kept organized.
- Answered emails at a timely manner.
Education
AA Degree - Business Administration/ Liberal Arts
Cerritos College
Norwalk, CA 08.2017 - 05.2021
High School Diploma -
South Gate High School
South gate, CASkills
- Bilingual (fluent in Spanish)
- Proficient customer service
- Professional work ethic
- Excellent communication skills
- Excellent time management skills
- Greeting and directing company's visitors
- Familiar with Office 365
- Able to work in a team setting
- Great multitasker
- Attention to detail
- Able to deescalate a situation
- Maintaining filing systems organized
- Experience in Accounting
- Knowledgeable computer skills
- Able to type 40-45 words per minute
- Familiar with cash register/debit transactions
- Works well under pressure
- Great math skills
- Familiar with how an office operate
- Appointment scheduling
- Problem-solving
- Document preparation
- Time management
Timeline
Administrative Assistant/ Receptionist
Autism Learning Partners
02.2024 - Current
Administrative Assistant/ Receptionist
Lee Fish USA
05.2021 - 01.2024
Cashier/ Sales Associate
Lovisa
02.2019 - 12.2019
AA Degree - Business Administration/ Liberal Arts
Cerritos College
08.2017 - 05.2021
Personal Assistant
Awards You Will Remember
06.2016 - 11.2018
High School Diploma -
South Gate High School