Maria Villafan
Castro Valley
Summary
Dedicated Medical Assistant with a proven track record at Kaiser Permanente, enhancing patient satisfaction through compassionate care and efficient appointment scheduling. Expert in procedure preparation and bilingual communication, significantly improving patient cooperation and clinic workflow. Skilled in maintaining safe, clean environments and adept in customer service, ensuring a positive patient experience.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
09.1999 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist physicians with minor surgeries including preparing procedure room.
- Assist physician with biopsies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Optimize appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Bilingual in Spanish and a level 2 Qualified Bilingual Staff
Education
Medical Assistant -
Santa Barbara Business College
Fremont, CA05.1998
Skills
Manage Appointment Scheduling
Customer service
Fluent in Spanish
Facilitate Procedure Preparation
Replenish supplies
Safety Co-Lead
Timeline
Medical Assistant
Kaiser Permanente
09.1999 - Current
Medical Assistant -
Santa Barbara Business College
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