Dedicated and adaptable professional with experience in customer service, resource management, and team collaboration. Skilled in effective communication, problem-solving, and maintaining a positive work environment. Known for being responsible, disciplined, and capable of quickly adjusting to new roles and settings. Eager to contribute to a team and provide excellent service in a dynamic environment.
- Implement, maintain and ensure continuous improvement of the Quality Management System, in accordance with current national and international regulations (ISO 9001).
- Prepare, together with those responsible for management, the documentation of the Quality Management System, and supervise that it is implemented in the proper manner.
- Coordinator of the development of the Occupational Health and Safety Management System (SG-SST). Formulation of policies, objectives, goals, administrative and technical procedures related to the Occupational Health and Safety Management System, ensuring and supervising that it is implemented in accordance with current national and international regulations.
- Carry out administration and optimization of resources with a low budget, maintaining the quality of the products in my artisanal bakery business (self-employed).
- Prepare the manufacturing of the products (preparation, cooking, decoration and delivery) such as: cakes, cupcakes and desserts.
- Customer service (reception of order requests and delivery) and advertising and marketing (promotions, sales) of the products.
- Assisted in maintaining environmental standards.
- Conducted training and inspections.
- Provided weekly reports on environmental indicators.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong communication and interpersonal skills
- Effective problem-solving abilities
- Basic Italian and advanced English proficiency
- Basic knowledge of IT and computing