MARIA V. ACOSTA
San Jose
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CSR/Dispatcher
Temco Logistics
San Jose
08.2024 - Current
- Prepare daily paperwork
- Resolve issues and concerns in a timely and professional manner
- Take calls from Home Depot and from our drivers
- Performance tracking of our drivers
- Route Planning using Descartes Software
Caregiver
San Jose
05.2022 - 05.2024
- Cared for my mother and then my brother that have now passed
- Assisted them with personal hygiene (bathing, grooming) dressing for the day, eating and exercise
- Monitored schedules, including doctor appointments, medications and recreation while practicing patience, empathy and dependability
COVID Case Investigator and Contact Tracing
Heluna Health
Remote
01.2021 - 05.2022
- Implemented SCC health and safety protocols to the public by the CDC and CDPH guidelines
- Educated COVID-19 cases and contacts about communicable disease prevention and control
- Conducted case management/monitoring through the utilization of Salesforce platforms: CalCONNECT and CalREDIE while practicing HIPPA standards
- I documented reported contact exposures such as gatherings, flights, work and/or school
- Worked closely with SCC Isolation/Quarantine team to provide emergency housing, financial assistance, food delivery, vaccination, COVID 19 testing and health care enrollment
Rideshare Driver
Uber/Lyft
San Jose
11.2017 - 12.2020
- Safely and efficiently transported passengers to their destinations
- Demonstrated excellent customer service skills, consistently receiving positive feedback from passengers
- Maintained a clean vehicle while ensuring a comfortable and safe ride for my passengers
Accounts Payable
Edges Electrical Group
San Jose
09.2015 - 10.2018
- Review and verification of invoices received
- Investigated any invoice discrepancies
- Entered invoices in system for payment
- Prepared invoice for payment
- Filling paid invoices in the correct vendor file
Cashier/CSR
Beltramo’s Wine and Spirits
Menlo Park
03.2014 - 09.2014
- Greet customers and ensure they have a great shopping experience
- Process customer payments by cash, debit, house account, gift cards and credit cards
- Answer phone calls and transfer them to the correct department
- Maintain a clean and organized workspace
Commercial Account Representative
Kelly Services/LifeScan (J&J)
Milpitas
03.2014 - 09.2014
- Assisted DME companies, independent and chain pharmacies that accept assignments for Medicare and Medicaid with inquiries and re-contracting
- Worked closely with the contract service department to resolve contact issues and to help follow up with customers
Customer Service Advocate
LifeScan Johnson & Johnson (J&J)
Milpitas
04.1999 - 01.2013
- Provided technical service to end-users in a busy call center environment
- Received customer complaints regarding a medical device, documented and processed following FDA and ISO guidelines
- Worked with management and other departments on various projects with time sensitive data
- Met or exceeded service quality standards every review period
- New hire mentor
- Supported all inbound and outbound calls in Spanish
- Lead for all communications in Mexico and Puerto Rico
Education
High School Diploma -
Silver Creek High School
San Jose, CA01.1987
Skills
- Time Management
- Problem Solving
- Active Listening
- Efficiency
- Empathy
- Multitasking
- Organized
- Phone Etiquette
- Adaptability
- Teamwork
Certification
Berlitz certified in Spanish
Timeline
CSR/Dispatcher
Temco Logistics
08.2024 - Current
Caregiver
05.2022 - 05.2024
COVID Case Investigator and Contact Tracing
Heluna Health
01.2021 - 05.2022
Rideshare Driver
Uber/Lyft
11.2017 - 12.2020
Accounts Payable
Edges Electrical Group
09.2015 - 10.2018
Cashier/CSR
Beltramo’s Wine and Spirits
03.2014 - 09.2014
Commercial Account Representative
Kelly Services/LifeScan (J&J)
03.2014 - 09.2014
Customer Service Advocate
LifeScan Johnson & Johnson (J&J)
04.1999 - 01.2013
High School Diploma -
Silver Creek High School