Maria Uribe Diaz
Perris
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Care Manager / Scheduler
Providence Home Care
Corona
11.2018 - 11.2022
- Greeted patients upon arrival and provided them with necessary paperwork.
- Resolved conflicts between customers and staff in a professional manner.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Scheduled all appointments and meetings.
- Managed and communicated patients needs with staff to ensure their needs were met.
- Coordinated with staff and family to develop treatment plans and coordinated in home caregiving services.
- Inputted patient data into the electronic health record system.
- Managed a high volume of emails related to appointment scheduling requests.
- Verified insurance information prior to appointment booking.
Front and Back Desk Receptionist
Woodland Chiropractic and Wellness
Woodland
06.2015 - 10.2018
- Greeted customers upon entering establishment to determine the purpose of their visit.
- Ordered front office supplies and kept inventory of stock.
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks accurately within given timelines.
- Responded to inquiries from customers regarding products or services offered.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Bachelor of Arts - Communications
University of California, Davis
Davis, CA06-2018
Skills
- Care coordination
- Conflict resolution
- Customer service
- Data entry
- Communication skills
- Problem solving
- Administrative support
Timeline
Care Manager / Scheduler
Providence Home Care
11.2018 - 11.2022
Front and Back Desk Receptionist
Woodland Chiropractic and Wellness
06.2015 - 10.2018
Bachelor of Arts - Communications
University of California, Davis