Maria Umaña
Vaughan,ON
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Dennys
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier Team Lead
Urban Planet
08.2021 - 06.2023
- Operated the cash register to receive payment by cash and credit card
- Assisted with closing the tills at the end of the night
- Handled and counted cash in every till
- Assisted in paperwork and emails
- Answered questions about current promotions and resolved issues according to store policies
- Supported new staff training and communicated company policy, procedures, and sales tactics
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Customer Service Assistant
Woodstone U&P Flooring
07.2020 - 08.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems, and solutions
- Communicated information to customers about product quality, value, and style
- Organized scheduling and appointments for customers
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University
Toronto, ON04-2028
High school Diploma -
Tommy Douglas Secondary School
Woodbridge, On06.2024
Skills
- Bilingual
- Smart serve certified
- Exceptional customer service
- Strong work ethic
- Exceptional communication
- Problem-solving
Certification
- Smart Serve, Smart Serve Ontario - August, 2024
Timeline
Server
Dennys
07.2024 - Current
Cashier Team Lead
Urban Planet
08.2021 - 06.2023
Customer Service Assistant
Woodstone U&P Flooring
07.2020 - 08.2021
Bachelor of Arts - Criminology
Toronto Metropolitan University
High school Diploma -
Tommy Douglas Secondary School
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