Maria Tzvetanova
Toronto,
Summary
Genuine and personable hospitality professional with a natural talent for making guests feel welcome and more importantly, valued. Known for building authentic connections that foster guest loyalty and enhance the overall dining experience. Skilled in delivering exceptional service while creating a warm and memorable atmosphere.
Overview
5
5
years of professional experience
Work History
Bartender
St. Louis Bar and Grill
12.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printed sales reports, prepared cash drawers, took inventory and set up for incoming shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained bartenders on bartending practices, drink preparation, garnish preparation, product promotion, and sanitation protocol.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly interactions.
Dining Room Server
The Keg Steakhouse + Bar
01.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Supported overall restaurant cleanliness by performing regular sanitation tasks, including wiping down tables and chairs, sweeping floors, and restroom checkups.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, dietary restrictions and allergens for clear communication with guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Recognized for creating a warm and welcoming atmosphere that contributed to a memorable guest experience.
Dining Room Server
Montana's BBQ & Bar
01.2019 - 01.2022
- Promoted from hostess to server for strong performance, guest service excellence, and exceeding expectations.
- Took on diverse responsibilities beyond primary role, including bussing and barback, ensuring smooth service flow.
- Developed loyal customer relationships through attentive and personable service.
Education
University of The Nations - Acting
Youth With A Mission
Dunham, QC06-2025
Ontario College Diploma - Social Work
Seneca College
King City, ON06-2020
Skills
Customer Service Excellence
Multitasking in Fast-Paced Environments
POS & Cash Handling Proficiency
Food & Beverage Knowledge
Languages
English
Native or Bilingual
Russian
Full Professional
Interests
- Acting and Theater
- Blogging and Vlogging
- Dancing
- Cooking
- Fashion
Timeline
Bartender
St. Louis Bar and Grill
12.2023 - 06.2024
Dining Room Server
The Keg Steakhouse + Bar
01.2022 - 09.2023
Dining Room Server
Montana's BBQ & Bar
01.2019 - 01.2022
University of The Nations - Acting
Youth With A Mission
Ontario College Diploma - Social Work
Seneca College
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