Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Tsaboukos

Laval

Summary

Reliable and hardworking with almost 10 years of experience in the customer service industry. Works autonomously or in teams to serve multiple people at a time. Experienced with managing different types of restaurants and have worked in office environments. Thriving interpersonal and multitasking skills.

Overview

6
6
years of professional experience

Work History

Bartender

Playground Poker Club
04.2024 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Kavos
08.2023 - 01.2024
  • Greeted customers and provided excellent customer service.
  • Build rapport with guests, offered tastings and delivered drinks quickly.
  • Cleaned and organized the bar area in keeping with restaurants policies, culture and standards of excellence.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ran mixology bar and service bar.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Hostess

40 West
10.2021 - 07.2022
  • Greet and acknowledge guests, seat patrons by escorting them to assigned table.
  • Communicate delays and offer additional services such as beverages to keep them occupied while waiting.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
  • Accept and organize reservations, and prioritize reservations to accommodate customers.
  • Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
  • Address guest requests or complaints and escalated major complaints to manager.

Prize Caller

The Beat 92, Station
02.2020 - 05.2022
  • Cold called prospective customers to participate in winning prizes at the radio station
  • Warm called current clients to update them on upcoming events and prizes every month.
  • Organized and looked over scheduling for the speakers on the radio.
  • Participated in group discussions regarding new direction of the shows.
  • Updated cold call lists for the next day.

Sales Representative and Assistant

LaLa Bijoux
09.2018 - 09.2019
  • Sales representative at store location.
  • Hosted jewelry shows in school districts, hair salons and restaurant event parties in Montreal.
  • Attended and hosted jewelry showings at different galas.
  • On call assistant to owner of lala bijoux.
  • Hosted Facebook live shows to auction different pieces of jewelry.
  • Traveled to help with fashion shows for the company.
  • Organized and updated new displays for the store.

Education

Bachelor Of Arts - Liberal Arts

Concordia University
Montreal, QC

Associates Degree - Media and Communications

Tav College
Montreal, QC
05.2021

Skills

  • Relevant Coursework:
  • Blog and content creation, Video production, Video and photography editing, Adobe Premier Pro
  • Technical Skills:
  • Microsoft Excel, Word, PowerPoint, Final Draft, Zoom, Movie Maker

Languages

English
Native or Bilingual
French
Limited Working
Greek
Professional Working

Timeline

Bartender

Playground Poker Club
04.2024 - Current

Bartender

Kavos
08.2023 - 01.2024

Hostess

40 West
10.2021 - 07.2022

Prize Caller

The Beat 92, Station
02.2020 - 05.2022

Sales Representative and Assistant

LaLa Bijoux
09.2018 - 09.2019

Associates Degree - Media and Communications

Tav College

Bachelor Of Arts - Liberal Arts

Concordia University

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Maria Tsaboukos