Maria Truong
Toronto,ON
Summary
Dynamic luxury retail leader with a proven track record in driving business growth and enhancing customer experiences. Expertise in managing high-performing teams within the luxury sector, showcasing strong strategic planning, communication, and problem-solving skills. Committed to achieving sales targets while elevating customer satisfaction and fostering a culture of excellence and hospitality. Aiming to leverage extensive industry knowledge to further advance organizational goals.
Overview
12
12
years of professional experience
Work History
Store Director
Gucci
06.2017 - Current
- Promoted brand values and ambitions, supporting all activities to achieve store business objectives.
- Drove and maximized sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity.
- Drive sustained business growth by aligning stakeholder objectives.
- Empowered Store Managers to inspire their teams and foster meaningful client relationships.
- Collaborated closely with Client Engagement team to spearhead and maximize business development initiatives.
- Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.
- Guided the execution of personalized client development opportunities.
- Implements strategies to ensure achievement of Sales Associate goals and collection sell-through targets.
- Mentored team to handle and resolve client service issues promptly.
- Cultivated and sustained in-depth understanding of competition and prospects in store's vicinity.
- Administers continuous training programs to enhance sales team product knowledge.
- Partnered with store leaders to create mentorship initiatives for emerging leaders.
Regional Retail Business Development Manager
HBC
06.2016 - 06.2017
- Partner with the central business development team to execute new concession rollouts.
- Lead in-store local sales initiatives to boost revenue, EBITA, and client satisfaction.
- Fostered strong relationships within the region and at the corporate level to drive opportunity execution.
- Monitor and report on results to forecast each period.
- Developed actionable strategies to enhance sales driven by thorough performance evaluation of stores.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Managed budgets and resources efficiently to maximize return on investment.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
Department Manager
Holt Renfrew
Ottawa, Ontario
04.2013 - 08.2014
- Achieved sales plans by driving key metric performance.
- Strategically planned and implemented additional events to enhance development.
- Facilitate vendor negotiations for event support.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed daily operations, ensuring efficient workflow and productivity.
Education
Business Management And Operations - Business Management
Algonquin College
Ottawa, ON06-2012
Bachelor of Arts - Social Sciences
University of Ottawa
Nottawa, ON06-2005
Skills
- Strong Ethical Standards
- Results-Driven Client Engagement
- Effective Priority Management
- Strategic Business Insight
- Effective Communication Skills
- Analytical thinking
- MS office
- Training & Development
- Strong Interpersonal Skills
- Time management
- Detail-Oriented Approach
- Client-Oriented Mindset
Timeline
Store Director
Gucci
06.2017 - Current
Regional Retail Business Development Manager
HBC
06.2016 - 06.2017
Department Manager
Holt Renfrew
04.2013 - 08.2014
Business Management And Operations - Business Management
Algonquin College
Bachelor of Arts - Social Sciences
University of Ottawa
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