Maria Ramirez
Garden Grove
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Shift Leader
Walgreens
Westminster
11.2001 - Current
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated employee performance, delivering individualized feedback.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Implemented strategies to increase sales and improve service quality.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Huntington Beach High School
Huntington Beach, CASkills
- Inventory management
- Cash handling
- Employee supervision
- Customer service
- Safety compliance
- Task delegation
- Conflict resolution
- Communication skills
- Inventory counts
- Staff training
- Creative problem solving
- Staff engagement
- Problem-solving
- Team motivation
- Shift leadership
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader
Walgreens
11.2001 - Current
Huntington Beach High School