Maria Stokes
Cobourg,ON
Summary
Dedicated professional with a strong work ethic and self-motivation, previously at The Heights, where I enhanced customer satisfaction and contributed to revenue growth through effective upselling. Proficient in housekeeping and maintaining hygiene standards, I consistently ensured clean and welcoming environments, demonstrating reliability and punctuality in all tasks.
Overview
18
18
years of professional experience
Work History
Commercial Cleaner
At Your Service
03.2011 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Senior Waitress
The Heights
04.2007 - 02.2011
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Cobourg Collegiate Institute
Cobourg, ON06-1986
Skills
- Strong work ethic
- Self-motivation and initiative
- Housekeeping skills
- Reliability and punctuality
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- Animal Care
- Strategy Games
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Timeline
Commercial Cleaner
At Your Service
03.2011 - Current
Senior Waitress
The Heights
04.2007 - 02.2011
High School Diploma -
Cobourg Collegiate Institute
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