Maria Stival
Toronto,Canada
Summary
Friendly and reliable worker with strong communication, social media, and customer service skills. Experienced in fast-paced environments, with a background in working with children and providing personalized support. Punctual, approachable, and dedicated to creating a positive customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Camp Playground Leader
City of Toronto
07.2023 - 09.2025
- Program planned camp activities
- Followed specific procedures and completed mandatory training.
- Communicated with parents and supervisors, addressing questions and concerns.
- Conducted daily sign in/out for campers
Afterschool Program Leader
City of Toronto
09.2024 - 06.2025
- Planned and led engaging daily activities for children
- Communicated with parents and staff to share updates and handle concerns
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
Dance Instructor
City of Toronto
04.2024 - 03.2025
- Created, taught, and performed various dances
- Followed specific procedures and completed mandatory training.
Student Teaching Dance
Ontario School of Ballet
09.2016 - 01.2019
- Created, taught, and performed various dances
- Taught a variety of age groups varying from ages 3-12
- Communicated with parents and supervisors, addressing questions and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
Family Members
06.2022 - 09.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
Education
Bachelor of Science - Nursing
TMU/Centennial
05-2029
Skills
- Used email to communicate effectively with team members and supervisors
- Provided clear directions and support to customers in a professional manner
- Able to assist customers in both English and Portuguese
- Customer Service
- Quickly found solutions to customer concerns to ensure satisfaction
- Child supervision
- Safety awareness
- Inclusiveness
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
French
Elementary
Certification
- Standard First Aid and CPR
Timeline
Afterschool Program Leader
City of Toronto
09.2024 - 06.2025
Dance Instructor
City of Toronto
04.2024 - 03.2025
Camp Playground Leader
City of Toronto
07.2023 - 09.2025
Administrative Assistant
Family Members
06.2022 - 09.2022
Student Teaching Dance
Ontario School of Ballet
09.2016 - 01.2019
Bachelor of Science - Nursing
TMU/Centennial