Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Sorcia Munoz

Lake Elsinore

Summary

I am an Office Manager with experience in both Front Office and Clinical tasks. Offering excellent skills in patient relations and office management. Skilled in Intelligent manufacturing Software for appointment scheduling and patient charts. Focused on Back Office support to maintain efficient patient flow by keeping rooms ready, charts prepared, skilled in in-office tests and routine blood draws.

Overview

9
9
years of professional experience

Work History

Office Manager

Javier R Rios A Medical Corporation
04.2017 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with referral , medicare, purchasing departments and call center.
  • Managed office operations making sure schedule was full to meet the 22 patient goal.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Collected deductibles and copays to post money to patient accounts.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.

Front and Back Office Medical Assistant

Rebecca Torres A Medical Corporation
12.2014 - 04.2017
  • Created new patient charts and scanned documentation before and after appointments into paper charts.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected deductibles and copays to post money to patient accounts.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Ordered prescription refills on behalf of existing office patients.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Education

High School Diploma -

Perris High School
Perris, CA
05.2008

Skills

  • Bilingual in Spanish
  • Workflow Coordination
  • Insurance verifications skilled in medical, ppo, medicare
  • Scheduling and Calendar Management
  • Administrative Skills
  • Medical Terminology
  • Patient Charting
  • Patient Scheduling
  • Medical Equipment Operation
  • Medical Terminology Proficiency
  • Injections Administration
  • Diagnostic Testing Assistance
  • Vital Signs Monitoring
  • Laboratory Specimen Collection

Timeline

Office Manager

Javier R Rios A Medical Corporation
04.2017 - Current

Front and Back Office Medical Assistant

Rebecca Torres A Medical Corporation
12.2014 - 04.2017

High School Diploma -

Perris High School

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Maria Sorcia Munoz