Maria Siby
Markham,Ontario
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Moxies Restaurant
Markham, Ontario
09.2022 - 12.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
Guest Relations Associate
Santorini Greek Restaurant
Markham, Ontario
06.2019 - 09.2024
- Scheduled reservations for special occasions like weddings or corporate events.
- Performed administrative duties such as filing paperwork or updating guest records.
- Ensured that all areas of the property were clean, orderly, and well maintained.
- Complied with company policies regarding safety standards and procedures.
- Managed inventory levels of supplies needed for front desk operations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Personal Banking Associate
TD Canada Trust
Bradford, ON
01.2023 - 04.2024
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Explained various products and services available to customers such as online banking or mobile banking options.
- Helped resolve customer disputes relating to bank charges or discrepancies on statements.
- Educated customers on the benefits of using debit cards versus checks for payment purposes.
- Performed daily cash balancing activities for teller drawers as well as ATM machines.
Education
Master of Science - Strategic Marketing And Marketing Analytics
Maastricht University
Maastricht, Netherlands01-2022
Bachelor of Arts - Economics And Accounting
Wilfrid Laurier University
Waterloo, ON12-2019
Skills
- Employee Training Assistance
- Products and Services Knowledge
- Customer Service-Oriented
- Relationship Management
- Comparing products
- Operations understanding
- Quality Control
- Team Collaboration
Timeline
Personal Banking Associate
TD Canada Trust
01.2023 - 04.2024
Restaurant Hostess
Moxies Restaurant
09.2022 - 12.2024
Guest Relations Associate
Santorini Greek Restaurant
06.2019 - 09.2024
Master of Science - Strategic Marketing And Marketing Analytics
Maastricht University
Bachelor of Arts - Economics And Accounting
Wilfrid Laurier University
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