MARIA SHARYL ROLLE MAW
Guelph,ON
Summary
To make a successful career with the company and rewarding experience in Hotel, Restaurant and related fields.
Talented with educational background and experience in Hotel and Restaurant, as well as in Communication Services Program. With good level of tolerance to stress and pleasant disposition required in regular and intervening responsibilities.
Overview
21
21
years of professional experience
Work History
Food Service Supervisor
Lovely Pao
Guelph, Ontario
06.2024 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reviewed daily task list with employees and assigned tasks for completion.
Cook Supervisor
Luscious Treats
Quezon City, Philippines
01.2023 - 07.2023
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Assisted restaurant in meeting financial targets by achieving food quality objectives.
- Solved customer complaints quickly and efficiently when necessary.
Corporate travel Consultant
EXL Services
Pasay City, Philippines
08.2021 - 01.2023
- Proven ability to create international travel arrangements including air, hotel and ground transportation
- At least 80% of transactions will be multi-segment multi-destination international itineraries
Knowledge Manager
Carlson Wagonlit Travel
Makati city, Philippines
05.2018 - 01.2021
- Proven ability to create international travel arrangements including air, hotel and ground transportation
- At least 80% of transactions will be multi-segment multi-destination international itineraries
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures
- Excellent communication skills and follow through required to advise clients of those requirements
- Understanding and expertise in international travel requirements, i.e
- Visas and passports
Travel consultant
Eperformax
Macapagal Pasay City, Philippines
01.2017 - 04.2018
- Provides international travel arrangements including air, hotel and ground transportation
- At least 80% of transactions will be multi-segment multi-destination international itineraries
- Excellent communication skills
- Operate with discretion within well-defined policy, regular managerial review
Corporate Travel Consultant
Eperformax
Pasay City, Philippines
01.2017 - 04.2018
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Airport Passenger Service Agent
Cayman Dispatch Service
George Town, Grand Cayman, BWI
10.2010 - 09.2016
- Perform “above wing” functions including boarding of the aircraft, passenger check-in, baggage acceptance, seating assignment resolution, passenger manifesting, boarding of the aircraft and other customer service functions;
- Respond to passengers needing special assistance;
- Attend periodic meetings and training sessions to enhance skills and competencies
Customer Service Staff
Burger King
Georgetown, BWI Grand Cayman Island
09.2007 - 09.2010
- Provide and maintain quality customer services;
- Perform cook, bar duties and other related services;
- Attend periodic meetings and related training
Customer Service Staff
Chilis Bar and Grill Restaurant
Tomas morato, Quezon city, Philippines
05.2005 - 07.2007
- Provide and maintain quality customer services;
- Perform cook, bar duties and other related services;
- Attend periodic meetings and related trainings
Customer Service Staff
FRIDAYS Restaurant
Tomas morato, Quezon city, Philippines
02.2004 - 04.2005
- Provide and maintain quality customer services;
- Perform cook, bar duties and other related services;
- Attend periodic meetings and related trainings
Education
Bachelor of Science - Hotel and Restaurant Management
The Philippine Women’s University
Quezon City, Philippines01.2003
Skills
- Cooking
- Driving
- Customer service
- Training staff
- Cross-training staff
- Multitasking
- Excellent communication
References
- Alexander Rolle, Burgerking Supervisor, Grand Cayman, Cayman Islands, 1-345-5268522
- Martha Whittaker, Burgerking Supervisor, Grand Cayman, Cayman Islands, 1-345-3299184
- Nadine Jennings, Operation Manager, American Airlines, Grand Cayman, Cayman Islands, 1-345-9457943
- Joan Querimit, Supervisor, EXL Services, Pasay City, Philippines, +639291386001
- Aimee Mateo, Colleague, EXL Services, Pasay City, Philippines, +639175094013
Interests And Skills
- Cooking Filipino, Italian and other favorite dishes.
- Driving with professional drivers license.
Timeline
Food Service Supervisor
Lovely Pao
06.2024 - Current
Cook Supervisor
Luscious Treats
01.2023 - 07.2023
Corporate travel Consultant
EXL Services
08.2021 - 01.2023
Knowledge Manager
Carlson Wagonlit Travel
05.2018 - 01.2021
Corporate Travel Consultant
Eperformax
01.2017 - 04.2018
Travel consultant
Eperformax
01.2017 - 04.2018
Airport Passenger Service Agent
Cayman Dispatch Service
10.2010 - 09.2016
Customer Service Staff
Burger King
09.2007 - 09.2010
Customer Service Staff
Chilis Bar and Grill Restaurant
05.2005 - 07.2007
Customer Service Staff
FRIDAYS Restaurant
02.2004 - 04.2005
Bachelor of Science - Hotel and Restaurant Management
The Philippine Women’s University