Maria Sepulveda
Memory Caregiver/Hospice Liaison
Indio,CA
Summary
Healthcare professional with strong background in patient care and clinical support. Known for reliability, adaptability, and effective collaboration in healthcare teams. Focused on delivering high-quality care and supporting team objectives with strong communication and problem-solving skills.
Overview
16
16
years of professional experience
4
4
Certifications
1
1
Language
Work History
Memory Caregiver
Caleo Bay Assisted Living & Memory Care
La Quinta, California
02.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Continuously monitored 10-15 residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
In Home Caregiver
Self-employed
Palm Desert, California
05.2020 - 02.2025
- Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
- Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
- Enhanced client comfort by providing compassionate and attentive personal care.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Documented vitals, behaviors, and medications in client medical records.
- Administered medications as prescribed, maintaining accurate records to ensure proper dosage and timely administration.
- Handled household management tasks like cooking, laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
Hospice Marketing Liaison
InnovHealth Care
Palm Springs, California
08.2023 - 11.2023
- Provided excellent customer service to patients and medical staff.
- Engaged with hospitals, nursing homes, and physician offices to promote hospice services and secure referrals.
- Established contracts with nursing facilities to ensure compliance with Medicare admission requirements.
- Facilitated educational in-services for staff and residents in assisted living facilities.
- Acted as a liaison between healthcare facilities and hospice staff to ensure coordinated patient care.
- Provided weekly reports on patient referrals and admissions to management.
- Monitored and analyzed referral trends to optimize outreach strategies.
- Met quota of 10 admissions per month
Director of Admissions
Manor Care Skilled Nursing
Palm Desert, California
01.2021 - 08.2023
- Determined admissions targets. Developed, implemented, and maintained revenue-generating strategies related to admissions and patient capacity
- Developed and managed admissions policies, procedures, and standards to ensure compliance with state and federal regulations
- Conducted tours of facility, answered questions, and addressed concerns of potential residents and family members
- Works with marketing team to develop brochures, newsletters, advertisements, and other promotional material to increase facility’s brand awareness within the community.
- Coordinated and/or monitored admission process to ensure all required documents were completed.
- Verified insurance, requested authorizations when needed for new admissions and long term residents.
- Records and reports data related to admissions, discharges, and admission inquiries to senior management.
- Reviewed 10-15 referrals daily for possible admission, kept facility 90% capacity.
Hospice Community Liaison
Serenity Hospice
Palm Springs, California
02.2018 - 01.2021
- Provided excellent customer service to patients and medical staff.
- Engaged with hospitals, nursing homes, and physician offices to promote hospice services and secure referrals.
- Established contracts with nursing facilities to ensure compliance with Medicare admission requirements.
- Facilitated educational in-services for staff and residents in assisted living facilities.
- Acted as a liaison between healthcare facilities and hospice staff to ensure coordinated patient care.
- Provided weekly reports on patient referrals and admissions to management.
- Monitored and analyzed referral trends to optimize outreach strategies.
- Met quota of 5-10 Medicare admission per month.
Case Management Discharge Planner
Eisenhower Medical Center
Rancho Mirage, California
01.2014 - 02.2018
- Contributed to efficient discharge planning by coordinated with interdisciplinary teams to ensure that any & all discharge needs were met.
- Provided excellent customer service to patients and medical staff.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Coordinated and facilitated patient discharge planning and follow-up care, collaborating with healthcare providers to drive continuity of care.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Communicated with insurance companies to verify coverage and obtained prior authorization for outpatient services and/or transportation.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
- Processed 10-15 referrals daily.
Front & Back Office Medical Assistant
Desert Surgical & Bariatrics
Palm Springs, California
01.2010 - 01.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Assistant Seasonal Manager (During Holidays)
Lids
Palm Desert, California
09.2022 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Handled customer service by dealing with complaints, answering customer questions.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Coachella Valley Adult Education
Coachella, CA 05.2001 -
Certificate - Medical Assistant
Milan
Indio, CA 05.2001 -
Skills
Patient care
Medication administration
Medical office administration
Medical Terminology
Discharge planning
Technology proficiency
Marketing and promotion
Attention to detail
Verbal and written communication skills
Adaptability and flexibility
Client Relationship Management
Healthcare Documentation Software
Referral Management Systems
Certification
Certified Medical Assistant
Timeline
Memory Caregiver
Caleo Bay Assisted Living & Memory Care
02.2025 - Current
Hospice Marketing Liaison
InnovHealth Care
08.2023 - 11.2023
Assistant Seasonal Manager (During Holidays)
Lids
09.2022 - Current
Director of Admissions
Manor Care Skilled Nursing
01.2021 - 08.2023
In Home Caregiver
Self-employed
05.2020 - 02.2025
Hospice Community Liaison
Serenity Hospice
02.2018 - 01.2021
Case Management Discharge Planner
Eisenhower Medical Center
01.2014 - 02.2018
Front & Back Office Medical Assistant
Desert Surgical & Bariatrics
01.2010 - 01.2014
High School Diploma -
Coachella Valley Adult Education
05.2001 -
Certificate - Medical Assistant
Milan
05.2001 -