Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Scicluna

Mississauga,Canada

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Coordinator - Field Service

Toromont Material Handling
07.2021 - Current
  • Led team of up to 70 service technicians in field activities.
  • Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
  • Reviewed incoming service requests to prioritize workloads based on urgency and resource Technician skill set.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Trained new team members of all departments by sharing technical expertise, providing guidance in troubleshooting complex issues, and fostering a positive work environment to support professional growth.
  • Consistently compiling and updating customer information, Updating and maintaining the integrity of the Preventative Maintenance system in close contact with the PM contract team
  • Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.

Service Coordinator- Shop

Toromont Material Handling / Hewitt
11.2010 - 06.2021
  • All aspect of running the Shop from opening work orders, shipping requests to invoicing
  • Streamlined service coordination processes for improved team productivity and response times.
  • Set into motion company wide the assignment of segment classifications within work orders to differentiate between repairs and damage items. example seg. 40 and up to be used for Damages.
  • Coordinated all aspects from arrival of National Accounts units sold into our territory from preparation to delivery and unit registration within the Manufacturer Warranty system.
  • Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Credit Counselor/Sales

Ontario Consumer Credit Assistance
10.2007 - 04.2009
  • Interviewed clients by telephone or in-person to gather financial information.
  • Conducted comprehensive budget analyses, helping clients find ways to save money and pay off debts faster.
  • Enhanced client retention rates by clearly detailing the program objectives and its benefits.
  • Responded to client concerns and questions about credit scores and methods to eliminate or reduce debt levels.

Sales Associate

Leon's Furniture
01.2007 - 12.2007
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Education

Secondary School -

Morning Star Secondary
01.1989

Skills

  • Teamwork and collaboration
  • Analytical thinking
  • Project planning
  • Resource utilization
  • Organizational skills
  • Task prioritization
  • Accurate recordkeeping

Certification

  • The 6 Critical Practices for Leading a Team May - June 2024

Timeline

Service Coordinator - Field Service

Toromont Material Handling
07.2021 - Current

Service Coordinator- Shop

Toromont Material Handling / Hewitt
11.2010 - 06.2021

Credit Counselor/Sales

Ontario Consumer Credit Assistance
10.2007 - 04.2009

Sales Associate

Leon's Furniture
01.2007 - 12.2007

Secondary School -

Morning Star Secondary

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Maria Scicluna