Maria Santana
Santa Ana
Summary
Compassionate and dependable professional transitioning into the medical field, with strong customer service experience from fast-paced roles at Starbucks and Subway. Skilled in multitasking, clear communication, and providing calm, supportive service to diverse individuals. Known for attention to detail, teamwork, and maintaining accuracy under pressure. Excited to bring a patient-focused mindset, quick learning ability, and a strong work ethic to a Medical Assistant position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Santa Ana
10.2022 - Current
- Delivered friendly, patient-focused customer service in a fast-paced environment, supporting guests with professionalism and empathy.
- Accurately followed detailed procedures and recipes, demonstrating strong attention to detail and consistency.
- Managed high-volume rushes while staying calm, organized, and efficient — similar to handling busy clinical settings.
- Maintained a clean and sanitary workspace, following strict hygiene and safety standards.
- Communicated clearly with team members to ensure smooth operations and timely service.
- Handled customer concerns with patience and problem-solving skills, ensuring a positive experience.
Sandwich Artist
SUBWAY®Restaurants
Santa Ana
04.2019 - 08.2019
- Prepared food according to customer specifications while following safety, hygiene, and sanitation guidelines.
- Demonstrated strong task management by handling multiple orders at once with accuracy and speed.
- Engaged with a wide range of customers, building strong communication and interpersonal skills useful in patient care.
- Followed established procedures to maintain quality and reduce errors.
- Worked collaboratively with team members to maintain workflow efficiency.
- Ensured proper handling of confidential customer payment information (useful parallel to managing patient information responsibly).
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06-2023
Skills
- Patient communication
- Bilingual
- Customer service and hospitality
- Multitasking
- Time management
- Attention to detail
- Problem solving
- Professionalism and empathy
- Team collaboration
- Safety and sanitation compliance
- Fast-paced environment experience
- Data entry basics
- Active listening
Accomplishments
- Award for being a team leader in high School Varsity soccer team
Certification
- CPR certification
References
References available upon request.
Timeline
Barista
Starbucks, Barista
10.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2019 - 08.2019
High School Diploma -
Saddleback High School