Maria Sangobiyi
Toronto,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pilgrim Feast Tabernacles
Toronto, ON
08.2023 - 01.2024
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Maintained accurate records of client data using appropriate software programs.
- Collaborated with case managers regarding client progress towards goals set forth in their individual service plans.
Sales Associate
Shoppers Drug Mart
Oshawa, ON
02.2021 - 01.2023
- Assisted customers with product selection.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
Cashier
McDonalds
Oshawa, ON
11.2018 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate inventory records and documents.
- Coordinated marketing campaigns and promotional activities, including print, online, social media and direct mail.
- Greeted customers and answered any questions they had about the store's products and services.
Education
BBA -
Seneca College of Applied Arts And Technology
North York, ON04-2027
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
Oshawa, ON04-2019
Skills
- Customer Assistance
- Payment Collection
- Cash Register Operation
- Customer Service
- Cash Handling
- POS Systems
References
References available upon request.
Timeline
Customer Service Representative
Pilgrim Feast Tabernacles
08.2023 - 01.2024
Sales Associate
Shoppers Drug Mart
02.2021 - 01.2023
Cashier
McDonalds
11.2018 - 01.2021
BBA -
Seneca College of Applied Arts And Technology
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
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