Maria Sanchez
Coachella
Summary
Meticulous Cage Supervisor with 3 years of cash handling experience, strong math aptitude, and excellent attention to detail to maintain accuracy and security required in cage operations. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce and facilitating accurate and secure operation of cashier cages while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations
Overview
7
7
years of professional experience
Work History
Casino Cage Supervisor
Spotlight 29 Casino
06.2023 - Current
- Trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
- Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Knowledge of OFAC.
- Responsible for the operational functions of a department with direct emphasis on policy and procedures compliance, cash control, and protection of assets.
- Maintain security and accountability of company funds located in the cage during shift.
- Communicate with all departments as needed using professionalism.
- Supervise cage cashiers to ensure their compliance with policies and procedures.
- Key control for cage and gaming commission
- Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation.
- Balance casino cage.
- Control cage main bank.
- Prepare daily reports.
- Follow established procedures and internal control policies
Front End Supervisor
Cardenas Market
10.2021 - 05.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Medical Assistant
Borrego Community Health
04.2018 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assistant Certificate - Medical Assistant Certificate
Mayfield College
Cathedral City, CA04-2017
High School Diploma -
Coachella Valley High School
Thermal, CA05-2012
Skills
- Multitasking proficiency
- Security procedures
- Staff training and development
- Adaptability to change
- Cash handling expertise
- Guest relations
- Policy enforcement
- Active listening
- Customer service
- Motivational skills
- Banking procedures
- Cashier supervision
- Problem-solving
- Time management
- Attention to detail
- Teamwork
Languages
Spanish
Professional Working
Timeline
Casino Cage Supervisor
Spotlight 29 Casino
06.2023 - Current
Front End Supervisor
Cardenas Market
10.2021 - 05.2023
Medical Assistant
Borrego Community Health
04.2018 - 10.2021
Medical Assistant Certificate - Medical Assistant Certificate
Mayfield College
High School Diploma -
Coachella Valley High School
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