Maria Sanchez
Overview
8
8
years of professional experience
Work History
Team Manager
RBC
06.2024 - Current
- Provide administrative and operational support to team members by performing performance management reviews and inspiring team members to achieve targets.
- Conduct training on skill development, procedures, and performance.
- Handle escalations.
- Prepare reports on trends, performance, and operational metrics for management review.
- Monitored industry trends and best practices to stay informed about changes relevant to the team's work.
Team Manager
HSBC Bank Canada
08.2022 - 04.2024
- Hired to serve as a Leader, Coach, and Trainer Advisory team in the Retail business banking segment.
- Responsible for leading a team of 10+ direct reports, providing coaching, mentorship & guidance
- Build new training and development plans to enhance team performance and efficiency by achieving the highest on record.
- Interviewed, recruited, and trained new talent.
- Data Analysis and Reporting.
- Ensure compliance with banking regulations.
- Technical Support Management and Account Management.
Small Business Sales and Technical Specialist
HSBC Bank Canada
05.2021 - 08.2022
- Offered comprehensive technical and banking support to Canadian businesses, boosting client satisfaction
- Conducted team training, enhancing efficiency and knowledge transfer
- Managed and delegated cases, improving workflow and response time
- Effectively resolved escalations and complaints, demonstrating excellent problem-solving skills
- Contributed to HSBCnet's development through insightful feedback and rigorous system testing, driving innovation and user experience improvement.
Global & Commercial Banking Associate and Technical Specialist
HSBC Bank Canada
01.2018 - 12.2021
- Guided financial operators of multinational corporations in leveraging HSBC's online banking platform
- Hosted engaging customer training sessions, promoting HSBC's diverse product portfolio
- Spearheaded customer satisfaction efforts by identifying and rectifying potential issues proactively
- Contributed to the development of HSBCnet, providing insightful feedback and conducting system update testing
- Boosted user experience and efficiency by troubleshooting technical issues and providing timely solutions.
Project and Service Coordinator
Cobra Intergraded Systems
02.2017 - 08.2017
- Coordinated and scheduled service calls and projects, fostering collaborative relationships with clients, technicians, and subcontractors
- Managed purchasing and quoting parts for jobs, enhancing efficiency and cost-effectiveness
- Handled document management, including providing ULC certificates and maintaining accounts, ensuring regulatory compliance
- Managed monitoring phone calls and email inquiries, delivering high-quality customer service
- Participated in sales and project meetings, contributing innovative ideas and strategies
- Oversaw invoicing of service calls, ensuring accuracy and timely completion.
Education
Bachelors of Business Administration -
British Columbia Institute of Technology
Vancouver, British Columbia12.2024
Bilingual Diploma (French & English) -
International Baccalaureate
Skills
- Sales And Marketing
- Employee Onboarding
- Team Management
- Training delivery
- Technical Support
Languages
- French, Advanced (C1)
- Spanish, Advanced (C1)
- English, Advanced (C1)
Awards
Awarded Lion Award at HSBC Bank for year 2023
Timeline
Team Manager
RBC
06.2024 - Current
Team Manager
HSBC Bank Canada
08.2022 - 04.2024
Small Business Sales and Technical Specialist
HSBC Bank Canada
05.2021 - 08.2022
Global & Commercial Banking Associate and Technical Specialist
HSBC Bank Canada
01.2018 - 12.2021
Project and Service Coordinator
Cobra Intergraded Systems
02.2017 - 08.2017
Bachelors of Business Administration -
British Columbia Institute of Technology
Bilingual Diploma (French & English) -
International Baccalaureate
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