Summary
Overview
Work History
Education
Skills
Timeline
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Maria Saldana De Hicks

Jurupa Valley,CA

Summary

Accomplished professional with a proven track record at Caesars Entertainment, enhancing client satisfaction and loyalty through exceptional customer support and efficient issue resolution. Skilled in bilingual communication and CRM, adept at multitasking and staff training. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Convention Services Coordinator

Caesars Entertainment
08.2023 - 06.2024
  • Developed strong relationships with clients through consistent communication and excellent customer service.
  • Regularly evaluated vendor performance to ensure high-quality products and services were delivered consistently.
  • Collaborated with sales team to attract new clients, resulting in higher revenue for the company.
  • Increased client satisfaction by efficiently coordinating convention services and addressing their needs promptly.
  • Resolved issues quickly during events to maintain a professional atmosphere and ensure client satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Assistant Store Manager

Ross
01.2021 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Front Desk Agent

Marriott
01.2018 - 04.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

Administrative Assistant

Cash Call
03.2015 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Science -

Santa Ana College
Santa Ana, CA
05.2010

Skills

  • Fluent Bilingualism
  • Customer Support
  • Call center experience
  • Payment Processing
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Excellent Communication
  • Multitasking Abilities
  • Administration and Reporting
  • Data Entry
  • Billing coordination
  • Microsoft Office
  • Issue and Complaint Resolution

Timeline

Convention Services Coordinator

Caesars Entertainment
08.2023 - 06.2024

Assistant Store Manager

Ross
01.2021 - 08.2023

Front Desk Agent

Marriott
01.2018 - 04.2020

Administrative Assistant

Cash Call
03.2015 - 01.2018

Associate of Science -

Santa Ana College

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Maria Saldana De Hicks