Maria Saldana
Kingsburg
Summary
Dynamic customer service representative with proven call center experience at Fredloyainsurance. Skilled in complaint handling and CRM software, I enhanced customer satisfaction through empathy and critical thinking. Developed strong client relationships, leading to increased loyalty and repeat business while maintaining meticulous records and efficient data entry.
Overview
3
3
years of professional experience
Work History
Csr
Fredloyainsurance
02.2021 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business satisfaction.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Sunnyside High School
Fresno, CA2020
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Critical thinking
- Microsoft outlook
- Computer proficiency
- Data entry
- Microsoft Excel
- Account updating
- Follow-up skills
- Data collection
Languages
Spanish speaker
Native or Bilingual
Timeline
Csr
Fredloyainsurance
02.2021 - 03.2024
High School Diploma -
Sunnyside High School
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