Maria Saldana
San Bernardino
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
One World Apparel
06.2010 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided information to customers regarding products, services, and organizational specifics.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Lucky Brand Jeans
08.1993 - 06.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor Of Business - Business Administration And Management
East Los Angeles College
Monterey Park, CASkills
- Data entry
- Computer proficiency
- Call center operations
- Scheduling
- Appointment scheduling
- Order processing
- Administrative support
- Customer relationship management (CRM)
- Prioritization
- Quality control
- Clerical support
- Live chat support
- Product and service solutions
- Assertiveness
- Account management
- Staff education and training
- Quality assurance controls
- Shipping and logistics
- Warehousing functions
- Receiving support
- Stock management
- Active listening
- Critical thinking
- Customer service
Qualities
Punctual
Reliable
Team Player
Self Starter
Dependable
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
One World Apparel
06.2010 - 07.2022
Customer Service Representative
Lucky Brand Jeans
08.1993 - 06.2010
Bachelor Of Business - Business Administration And Management
East Los Angeles College
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