Maria Rotchev
Calgary,AB
Summary
I am a certified lash artist with 5 months of experience . I am certified in classic eyelash extensions , lash lift, lash perm and brow tint . I am currently working on volumes. I attended Esthetic institute in both locations making sure i got the proper education. I love lashing and am so happy to have started this journey. I am happiest when I can make people feel happy and feel their best self . My job is to obtain a position in an environment that allows me to utilize my skills to its fullest potential. I am a fast learner and I possess excellent sales and customer service skills to meet the spa's goals and exceed client expectations. I am bilingual and can speak Russian and french. I am able to work both independently and in a team environment. I am self motivated, reliable, hardworking .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Car Salesperson
Crowfoot Hyundai
04.2022 - 01.2023
- Negotiated purchase prices and explained sales, warranty, and optional products
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options
- Delivered high-quality service by addressing customer concerns promptly and professionally
- Answered telephone and email inquiries from potential customers
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process
- Consistently adhered to company guidelines regarding ethical selling practices
- Improved the overall buying experience for each client by offering attentive support during test drives
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process
Sales Accosicate
Canadian Tire Dalhousie
09.2020 - 03.2022
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance
- Maintained and managed tire and hardware inventory with regular stock assessments
- Sourced tires to meet customer quality and budget needs
- Delivered outstanding service, addressing client concerns promptly and professionally
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention
- Exceeded performance expectations in both speed and accuracy when processing customer orders in fast-paced environments, leading to increased productivity for the team as a whole
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
Hostess
Lounge Eighteen 17th Avenue
01.2019 - 08.2020
- Leading the front door to ensure prompt, friendly greeting and seating of each guest
- Providing a world class impression on each and every guest, along with supporting coworkers
- Ambassador of the Perfect Guest Experience. Driving knowledge around hospitality
- Ensure compliance of all standards and procedures relating to provincial workplace safety standards
- Answering the phone to handle reservations and guest inquiries
- Ensure that various guest and team member touch points are regularly sanitized and disinfected
Sales Associate
Zara Marketmall And Chinook Mall
08.2016 - 10.2018
- Solved customer challenges by offering relevant products and services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Managed returns, exchanges and refunds in accordance with store policy
- Built relationships with customers to encourage repeat business
Education
Certified Lash Tech - Cosmetology
Esthetic Institue
Calgary, Canada02.2024
High School Diploma -
William Aberhart High School
Calgary, AB06.2017
Skills
- Upselling strategies
- Hyundai expertise
- Financing Options
- Registration requirements
- Relationship building
- Interactive communication skills
- Performance improvement
- Hospitality service expertise
Certification
-Esthetic institute (Certified x4) Classic eyelash extensions ,brow tint and lash tint , lash lift and perm.
-Pro Serve License
-Amvic Sales Certified
Timeline
Car Salesperson
Crowfoot Hyundai
04.2022 - 01.2023
Sales Accosicate
Canadian Tire Dalhousie
09.2020 - 03.2022
Hostess
Lounge Eighteen 17th Avenue
01.2019 - 08.2020
Sales Associate
Zara Marketmall And Chinook Mall
08.2016 - 10.2018
Certified Lash Tech - Cosmetology
Esthetic Institue
High School Diploma -
William Aberhart High School
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