Maria Ross
Banff
Summary
Experienced professional with a strong background in childcare, as well as experience in administrative and hospitality roles. Highly skilled in providing high-quality care for children of various ages, with a focus on creating fun, engaging and educational environments. Known for strengths in communication, problem solving and conflict resolution. In these roles I’ve built strong relationships with co-workers and families working under pressure in difficult situations. Through all of these roles I have gained many transferable skills.
Overview
9
9
years of professional experience
Work History
Camp Leader
Summer Fun Camp
01.2024 - Current
- Cared for groups of up to 20 children a day from ages 5-10 - managing meals, daily routines, play and outings
- Planned and organized all activities for my camp group
- Developed engaging age-appropriate activities for all children
- Maintained a safe, structured and fun environment
- Built strong trusting relationships with children and parents
Club Leader
Out of School Club
01.2024 - Current
- Supervised children ranging from 4-12 years old
- Organized and led indoor and outdoor activities
- Implemented and followed a daily routine
- Managed lunch and snack times
- Ensured the safety and wellbeing of the children
- Worked closely with the school, colleagues and families
- Provided a welcoming and inclusive environment
Babysitter
01.2024 - Current
- Cared for children of all ages in different settings
- Assisted with light household duties
- Provided meals for the children
- Provided a safe and fun environment
- Managed daily routines including, mealtime, naps, homework assistance and bedtimes
Daycare Attention
Sunshine Village Ski Resort
01.2023 - Current
- Coordinated with children, ski instructors and parents
- Prepared breakfast lunch and snack for the children
- Maintained a safe and fun environment
- Assisted in ski lessons
- Provided full day childcare for ages 19 months to 7 years old
- Led indoor and outdoor activities for the children
- Worked closely with children and parents in a very busy setting
- Setting up children's ski rentals
- Administrative work
Expo/Server
Balkan
Banff
06.2024 - 01.2025
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Main point of contact between all servers and kitchen staff
Sales Assistant
Rockpool
04.2019 - 10.2023
- Informed customers about current promotions and discounts.
- Managed stock levels and ordering
- Greeted customers and provided assistance with product selection.
- Responsible for opening and closing the store
- Handled Daily Cash flow and cash outs
Administrative Assistant
Loch Duart
09.2016 - 04.2019
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained all inventory and company orders.
- Scheduled appointments between clients, customers and internal staff members.
- Attended meeting between the executives to take minutes
- Handled all travel arrangements and bookings
Skills
- First Aid & CPR Trained
- Communication skills
- Time management
- Behaviour management
- Problem resolution
- IT experience
- Customer Service
Timeline
Expo/Server
Balkan
06.2024 - 01.2025
Camp Leader
Summer Fun Camp
01.2024 - Current
Club Leader
Out of School Club
01.2024 - Current
Babysitter
01.2024 - Current
Daycare Attention
Sunshine Village Ski Resort
01.2023 - Current
Sales Assistant
Rockpool
04.2019 - 10.2023
Administrative Assistant
Loch Duart
09.2016 - 04.2019