Bilingual detailed-oriented individual with excellent customer service and communications skills. Passionate and motivated, with a drive for excellence and efficiency, seeking an opportunity with a reputable establishment where I can Utilize my great work ethic and multi-tasking abilities.
Advised and guided numerous clients through the tax season by discussing complex tax policies/procedure, location tax breaks/benefits, and carefully reviewing all tax documents to reduce filing errors. Maintained office legal files document by submitting the appropriate documents for state and federal tax returns. Reviewed and studied new policies provide by the federal and state government to ensure the firm was well prepared for the tax season.
Coordinate with managers to develop and organize activities for associate ensuring everyone is informed and aligned with different task, support and guide the associates by helping achieve their goals. day to day operations, including overseeing associates ensuring task are complete efficiently by providing excellent customer service and assisting in the training
Responsible for analyzing and managing inventory levels to ensure optimal stock levels while minimizing excess and obsolete inventory, conduct regular inventory audit to verify accuracy of stock levels, analyze inventory data to identify trends, patterns, and discrepancies, generate reports and present finings to management highlighting opportunities for improvement and cost savings.
Supporting sales, writing proposals and closing contracts, created and launched new marketing strategies that resulted in an increase in revenue, interacting with potential and existing customers to understand their needs, demonstrating the product to potential customer and explaining how it can meet their needs and discussing terms and pricing to reach mutually beneficial agreements, maintaining contact with customers after the sale to ensure satisfaction and potentially secure repeat business or referrals.
Responsible for conducting various costumer service and financial transactions, identifies payees and members by verifying signature and endorsements, processing deposit/withdrawals ensuring proper identification and compliance with withdrawals limits, loan and credit card payment, proving excellent customer service, processed weekly vault and ATM audits with zero error rate.