Maria Romano
San Bernardino,CA
Summary
Dynamic Patient Access Representative with proven expertise at Dignity Health Community Hospital, excelling in insurance verification and HIPAA compliance. Recognized for delivering exceptional customer service and enhancing patient experiences through empathetic communication. Adept at navigating complex situations while ensuring quality care and patient satisfaction in fast-paced healthcare environments.
Overview
26
26
years of professional experience
Work History
Patient Access Representative & Specialist
Dignity Health Community Hospital of San Bernardino
01.2001 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Proven experience in registration processes, insurance verification, and point of service collections while consistently delivering a superior patient experience
- Quality Assurance
- Understanding of patient financial responsibilities.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Medical Assistant
Pro-tem Personnel
04.1997 - 01.2001
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Front and back office-all phases of medical assisting for Loma Linda University Medical Group in the following specialties: Orthopedic, Oncology, OB/GYN and pediatrics.
Education
Medical Terminology
Mt. San Antonio Community College
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
Timeline
Patient Access Representative & Specialist
Dignity Health Community Hospital of San Bernardino
01.2001 - 06.2023
Medical Assistant
Pro-tem Personnel
04.1997 - 01.2001
Medical Terminology
Mt. San Antonio Community College