Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Romano

San Bernardino,CA

Summary

Dynamic Patient Access Representative with proven expertise at Dignity Health Community Hospital, excelling in insurance verification and HIPAA compliance. Recognized for delivering exceptional customer service and enhancing patient experiences through empathetic communication. Adept at navigating complex situations while ensuring quality care and patient satisfaction in fast-paced healthcare environments.

Overview

26
26
years of professional experience

Work History

Patient Access Representative & Specialist

Dignity Health Community Hospital of San Bernardino
01.2001 - 06.2023
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Proven experience in registration processes, insurance verification, and point of service collections while consistently delivering a superior patient experience
  • Quality Assurance
  • Understanding of patient financial responsibilities.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Medical Assistant

Pro-tem Personnel
04.1997 - 01.2001
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Front and back office-all phases of medical assisting for Loma Linda University Medical Group in the following specialties: Orthopedic, Oncology, OB/GYN and pediatrics.

Education

Medical Terminology

Mt. San Antonio Community College

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving

Timeline

Patient Access Representative & Specialist

Dignity Health Community Hospital of San Bernardino
01.2001 - 06.2023

Medical Assistant

Pro-tem Personnel
04.1997 - 01.2001

Medical Terminology

Mt. San Antonio Community College
Maria Romano