Cruz Rodriguez
San Diego
Summary
Retail management professional prepared to drive store success through effective leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Professional skilled at training employees on exceptional customer service and sales techniques. Resourceful and forward thinking with hard-working and dedicated mindset.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Sunglass Hut
Alpine, CA
08.2022 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Led team in achieving sales targets through effective coaching and performance management.
- Trained and mentored staff on customer service best practices and product knowledge.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Retail Store Manager
Bloomingdale's Outlet
San Diego, CA
08.2021 - 08.2022
- Trained and mentored team members, fostering a collaborative work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
Assistant Retail Store Manager Operations
Saks Fifth Avenue OFF 5th
San Diego, CA
12.2018 - 07.2021
- Directed daily store operations to enhance customer experience and streamline processes.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
- Supervised inventory management processes to ensure accurate stock levels and minimize discrepancies.
Education
San Diego State University
San Diego, CASkills
- Effective team leadership
- Customer engagement
- Strategic decision-making
- Team development
- Process optimization
Languages
English
Spanish
Timeline
Retail Store Manager
Sunglass Hut
08.2022 - Current
Assistant Retail Store Manager
Bloomingdale's Outlet
08.2021 - 08.2022
Assistant Retail Store Manager Operations
Saks Fifth Avenue OFF 5th
12.2018 - 07.2021
San Diego State University