Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maria Roa

Ottawa

Summary

Recent graduate with foundational knowledge in community services and hands-on experience gained through academic projects and internships.

Passionate about social justice, with strong interpersonal skills, empathy, and a commitment to making a positive impact in supportive housing and community-based settings, prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Worker

John Howard Society
04.2025 - Current
  • Assisted clients in daily living activities to promote independence and well-being.
  • Provide clean supplies to the residents to promote a harm reduction approach
  • Maintained accurate documentation of client progress and interactions within organizational systems.
  • Provided emotional support through active listening and empathetic engagement with clients.
  • Suggest and execute activities that promote the creativity and well-being of the residents and promote a sense of community among residents
  • Ensure the safety of all residents by executing wellness checks throughout the day
  • Contribute to create a safe, clean, and comfortable living space by helping maintain unit care duties

Support Worker

Cornerstone Housing for Women
04.2025 - Current
  • Participated in training sessions to improve service delivery and enhance client support strategies.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.

Customer Service Representative

Massine's Your Independent Grocer
10.2023 - 05.2025


  • Assisted in training new staff on customer service protocols and store policies.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained product knowledge to provide accurate information and recommendations to customers.

Staff Volunteer

Bogota City Hall
10.2021 - 12.2021
  • Developed informational materials to educate the public through public health campaigns
  • In a team setting, created games where people could have fun and exercise at the same time
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Created educational materials to convey important information to service recipients.
  • Ensure all safety protocols were followed


Event Volunteer

Foundation Vivatma
06.2021 - 06.2021
  • Collaborated with team members to create engaging event materials and presentations.
  • Provided on-site support during events, addressing participant inquiries and concerns promptly.
  • Assisted with fundraising efforts, including event planning
  • Helped with preparation, set up, and breakdown of the event
  • Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution.
  • Maintained cleanliness throughout the venue during events, contributing to a positive overall experience for attendees and organizers alike.

Education

Diploma - Community And Justice Services

Algonquin College
Ottawa, ON
06-2025

High School Diploma -

New York High School
Bogota, Colombia
12-2022

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Confidentiality and privacy
  • Active listening
  • Relationship building
  • Behavioral support
  • Attention to detail
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Certification

  • First Aid & CPR (Level C) Canadian Red Cross 11/2023
  • General Training on Human Trafficking for Service Providers MCIS Language Solutions 09/2024
  • Cannabis and Youth Certificate for Youth Workers YouthREX 12/2024
  • Trauma Basics for Youth Workers Centre for Adolescent Studies 11/2024
  • Homelessness Among Women and Gender-Diverse People Homeless learning hub 01/2025


Timeline

Support Worker

John Howard Society
04.2025 - Current

Support Worker

Cornerstone Housing for Women
04.2025 - Current

Customer Service Representative

Massine's Your Independent Grocer
10.2023 - 05.2025

Staff Volunteer

Bogota City Hall
10.2021 - 12.2021

Event Volunteer

Foundation Vivatma
06.2021 - 06.2021

Diploma - Community And Justice Services

Algonquin College

High School Diploma -

New York High School

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