Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Roa

Ottawa,ON

Summary

Motivated college student with a strong commitment to academic excellence and a proven track record in customer service. Demonstrates core competencies in time management, collaboration, and problem-solving, successfully supporting the organization of social events. Thrives in dynamic environments and seeks to leverage skills in diverse projects and opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Massines YIG
Ottawa, Canada
10.2023 - Current
  • Greets all customers and displays an excellent attitude
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engage in a positive way with client

Volunteer During Weekend Bike Days

Bogota City hall
Bogotá, Colombia
10.2021 - 12.2022
  • Create awareness to the public through public health campaigns
  • In a team setting, created games where people could have fun and exercise at the same time
  • Supervised security in one of the bridges: Provide information to users about security measures inside the Ciclovia and answered FAQs
  • Place and collect the material on the bridge and its surroundings
  • Ensured all safety protocols were followed during the weekend.
  • Helped with inventory control by counting and organizing supplies and tools.
  • Completed measurements, layouts and job site preparation to reduce downtime.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Volunteer at Adoption Day for Cats and Dogs

Foundation Vivatma
Tabio, Colombia
06.2021 - 06.2021
  • Provided information to customers about pet adoptions
  • Greeted guests and offered assistance in finding specific items
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Helped with preparation, set up, and breakdown of the event.
  • Collaborated with other volunteers to create a positive work environment.

Education

Community And Justice Services Diploma - Social Studies Education

Algonquin College
Ottawa, Canada
01.2025

High School Diploma -

New York School
Bogota, Colombia
12-2022

Skills

  • Attention to detail
  • Reliability
  • Hardworking
  • Listening
  • Problem-solving
  • Empathy
  • Responsiveness
  • Persistence
  • Collaborative
  • Organized
  • Adaptability
  • Open-mindedness
  • Willingness to learn
  • Helpfulness
  • Positivity
  • Multitasking
  • Kindness
  • Enthusiasm
  • Patience
  • Dedication

Certification

  • First Aid & CPR (Level C), First Aid certificate issued by the Canadian Red Cross. Obtained through a virtual course and an in-person class
  • General Training on Human Trafficking for Service Providers.
  • Cannabis and Youth Certificate for youth workers
  • Trauma Basics for Youth Workers

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Limited

Timeline

Customer Service Representative

Massines YIG
10.2023 - Current

Volunteer During Weekend Bike Days

Bogota City hall
10.2021 - 12.2022

Volunteer at Adoption Day for Cats and Dogs

Foundation Vivatma
06.2021 - 06.2021

Community And Justice Services Diploma - Social Studies Education

Algonquin College

High School Diploma -

New York School

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Maria Roa