Maria Rizi Z. Ong
Saskatoon
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
12
12
years of professional experience
Work History
Night Receiver
Princess Auto
10.2024 - 12.2024
- - Sorting and merchandising product, building displays according to plans, setting up and taking down instore promotions and making sure product is priced. Ensure the warehouse and Sales floor are organized, inventory is allocated and product is stored safely.
- -Operate forklift to move and organize heavy item.
News Systems Administrator
TV5 Network Inc.
06.2021 - 05.2023
- Managed system upgrades and maintenance for optimal network performance.
- Implemented security protocols to safeguard sensitive data across platforms.
- Led troubleshooting efforts to resolve hardware and software issues efficiently.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Associate Software Engineer
Accenture
12.2020 - 05.2021
- Developed and maintained software applications using Java and Python to enhance functionality.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
Technical Support Engineer
Digital Media Inc.
07.2015 - 12.2020
- Resolved complex technical issues experienced by the systems that the company has provided (AVID, Masstech, Spectra Logic, Telestream, Dell/HP servers and workstations) for clients, ensuring high customer satisfaction and retention.
- Led troubleshooting initiatives, improving response times and enhancing service delivery efficiency.
- -Provided technical support through email, phone, onsite visit, or remote connection to assist and resolve various reported technical issues/concerns
- -Tested and troubleshot servers and/or workstations’ applications to find the root cause of the issue and provided recommendations to prevent recurrence of issues.
- -Consistently updated the client on the logged issue thru email for proper monitoring and documentation.
- -Assisted the client in performing regular system maintenance activities for servers, workstations and other related broadcasting equipment provided by the company. This may include hardware replacement, software upgrade/update/patch, and proper system reboot.
- -Logged cases in product’s ticketing portal.
- -Prepared the hardware and software needed as design prior to project implementation.
- -Assisted and guided the client end users when using the product especially during trainings.
Customer Service Associate Level 3
BDO Unibank Inc.
10.2012 - 08.2014
- Ensure company and client confidentiality. Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank’s products and services. Provide client assistance and inform/offer services updates.
- Processed transactions accurately, maintaining compliance with banking regulations and internal policies.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates through effective communication.
- Industry Banking / Financial Services /Branch Operation
Education
Bachelor of Science - Electronics and Communication Engineering
Bicol State Colleges of Applied Science And Technology
01.2008
Skills
- Windows Server Management
- Linux Server Management
- Software installation, update and support
- Active Directory Management
- Work station Management
- Local Area Network (LAN)
- Forklift Operator
- Order picking
- Warehouse safety
Languages
English
Professional Working
Timeline
Night Receiver
Princess Auto
10.2024 - 12.2024
News Systems Administrator
TV5 Network Inc.
06.2021 - 05.2023
Associate Software Engineer
Accenture
12.2020 - 05.2021
Technical Support Engineer
Digital Media Inc.
07.2015 - 12.2020
Customer Service Associate Level 3
BDO Unibank Inc.
10.2012 - 08.2014
Bachelor of Science - Electronics and Communication Engineering
Bicol State Colleges of Applied Science And Technology