MARIA RICCA
Ontario
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
OFFICE ADMINISTRATOR
Impressions Kitchens
07.2018 - Current
- Support and assist GM with daily operations of shop and Administrator to the Owner, General Manager, Senior Designer
- Completing weekly service, delivery, installation schedules and daily follow up with production and shop departments to ensure timelines set out for projects are being met
- Assigning installation projects to the installation contractors and communicating with clients throughout each stage of the project timeline
- Contribute to a positive work environment by fostering strong working relationships among colleagues.
- Enhance team collaboration with the establishment of clear communication channels and guidelines.
- Provide prompt and exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Responsible for invoicing clients and accounts receivable; Assist with bookkeeping and Liaison for accountants and bookkeeper
- Receive incoming supplier and subcontractor invoices to verify accuracy and readiness to pay
- Maintain electronic and paper filing systems for easy retrieval of information.
- Placing orders, track office supplies and restock low items to keep team members on-task and productive.
CUSTOMER SERVICE MANAGER
Cappuccino Bakery
08.2016 - 07.2018
ADMINISTRATIVE ASSISTANT
NGS Air Systems (Part-Time)
09.2013 - 08.2017
CUSTOMER SERVICE & MERCHANDISE MANAGER
Winners Merchants
03.2006 - 03.2013
Education
Construction Project Management
George Brown College
01.2020
ZELLERS EXECUTIVE PROGRAM (REP/RMC) - undefined
Hbc, Zellers Division
01.2005
Certificate - Human Resources Management
Seneca College
2004
Skills
- Customer engagement, Customer service and Problem resolution
- Active listening and Critical Thinking
- Problem resolution
- Teamwork and collaboration
- Scheduling Coordination & Task Delegation
- MS Office and Google Suite
- Time management and Administrative support
- Office administration and File organization
- Telephone Etiquette
Timeline
OFFICE ADMINISTRATOR
Impressions Kitchens
07.2018 - Current
CUSTOMER SERVICE MANAGER
Cappuccino Bakery
08.2016 - 07.2018
ADMINISTRATIVE ASSISTANT
NGS Air Systems (Part-Time)
09.2013 - 08.2017
CUSTOMER SERVICE & MERCHANDISE MANAGER
Winners Merchants
03.2006 - 03.2013
ZELLERS EXECUTIVE PROGRAM (REP/RMC) - undefined
Hbc, Zellers Division
Certificate - Human Resources Management
Seneca College
Construction Project Management
George Brown College
Similar Profiles
Marcus RamonasMarcus Ramonas
CNC Machine Operator at Impressions KitchensCNC Machine Operator at Impressions Kitchens
Andre Behroozi-EsfahaniAndre Behroozi-Esfahani
Kitchen Cabinet Installer Contractor at Normac Kitchens, Paris Kitchens & Cartier KitchensKitchen Cabinet Installer Contractor at Normac Kitchens, Paris Kitchens & Cartier Kitchens
Riley KitchensRiley Kitchens
Cowhand at Kitchens Farm - Kenneth Kitchens- (404) 26- 4648Cowhand at Kitchens Farm - Kenneth Kitchens- (404) 26- 4648
Diana GaribayDiana Garibay
Store Trainer at In N Out BurgerStore Trainer at In N Out Burger
Eleanor PinedaEleanor Pineda
Early Childhood Educator Assistant at Impact Childcare CentreEarly Childhood Educator Assistant at Impact Childcare Centre