Maria Reyna
La Mesa,CA
Summary
Compassionate and dependable Nursing Assistant with hands-on caregiver experience and current CNA training. Skilled in assisting with activities of daily living, monitoring vital signs, and supporting patient comfort and safety. Strong communicator with a background in professional office settings, bringing attention to detail, confidentiality, and teamwork to patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Visiting Angels Senior Home Care
La Mesa, CA
02.2024 - Current
- Assisted clients with daily living activities, promoting independence and well-being.
- Provided companionship to enhance emotional support and reduce feelings of isolation.
- Monitored client health by recording vital signs and reporting changes to healthcare professionals.
- Implemented personalized care plans in collaboration with families and healthcare providers.
- Maintained clean and safe environments by performing light housekeeping tasks regularly.
- Developed strong relationships with clients, fostering trust and open communication about needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Administrative Assistant
Macy's
La Mesa, CA
06.2023 - 07.2024
- Coordinated recruitment processes, including job postings and candidate screenings.
- Assisted in onboarding new employees, ensuring compliance with company policies.
- Facilitated training sessions, enhancing team members' skills and knowledge retention.
- Collaborated with management on employee engagement strategies to boost morale.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Set up orientations and initial training for new employees.
Claims Representative
Generali Global Assistance
San Diego, CA
07.2014 - 08.2022
- Managed claims processing to ensure timely resolution and compliance with company policies.
- Analyzed complex claims data to identify trends and improve service delivery.
- Collaborated with cross-functional teams to streamline claims workflows and enhance efficiency.
- Mentored junior claims representatives, providing guidance on best practices and policy interpretation.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2003
Skills
- Basic life support
- Behavior redirection
- Recording vital signs
- Feeding assistance
- Positioning patients
- Ambulation assistance
- Infection control procedures
- Personal hygiene assistance
Certification
- CNA - Certified Nursing Assistant
Timeline
Caregiver
Visiting Angels Senior Home Care
02.2024 - Current
Administrative Assistant
Macy's
06.2023 - 07.2024
Claims Representative
Generali Global Assistance
07.2014 - 08.2022
High School Diploma -
San Diego High School