Maria Reyna
La Mesa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Support Team Associate
Macy's
05.2023 - 06.2024
- Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer
- Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management
- Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions
- Balance vault and store checkbook and perform other cash functions on a daily basis
- Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies
- Regular, dependable attendance and punctuality
Senior Claims Representative
Generali Global Assistance
07.2014 - 08.2022
- Communicated with clients to gather information and clarify details regarding claims.
- Investigated claims by obtaining statements from involved parties and assessing damages.
- Reviewed claim files to determine eligibility and adherence to policy guidelines.
- Processed claims for various types of insurance policies, collecting all necessary documentation.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
- Maintained up-to-date knowledge of regulatory changes, ensuring company compliance and minimizing legal risks.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Enhanced customer satisfaction with timely and accurate resolution of claims disputes.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
Education
Associate of Arts - Social Work
San Digo Community College
San Diego, CA05-2026
Skills
- Scheduling appointments
- Data entry proficiency
- Document preparation
- File management
- Attention to detail
- Proficient in Microsoft Word
- Business correspondence
- Teamwork
- Multitasking and time management
- Teamwork and collaboration\
- Problem-solving
- Excellent communication
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Administrative Support Team Associate
Macy's
05.2023 - 06.2024
Senior Claims Representative
Generali Global Assistance
07.2014 - 08.2022
Associate of Arts - Social Work
San Digo Community College
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