Summary
Overview
Work History
Skills
Timeline
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Maria Rehan

Milton,ON

Summary

Proven expertise in complaint resolution and Microsoft Excel, honed at GW EXPRESS SHIPPING and Deco Automotive. Excelled in high-stress customer service scenarios, enhancing loyalty through empathy, and surpassed production targets by optimizing equipment performance. Demonstrates a blend of technical proficiency and exceptional interpersonal skills, ensuring high-quality output and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

GW EXPRESS SHIPPING
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Production Line Operator

Deco Automotive
06.2013 - 06.2021
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Customer Service Representative

GW EXPRESS SHIPPING
06.2021 - Current

Production Line Operator

Deco Automotive
06.2013 - 06.2021
Maria Rehan