Maria Veronica Redding
Brea
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
19
19
years of professional experience
Work History
PATIENT RELATIONS REPRESENTATIVE
Kindred Hospital
2021.06 - Current
- Developed and implemented strategies to ensure patient satisfaction and compliance with regulations
- Performed administrative duties such as filing documents into electronic health record systems or paper files
- Provided excellent customer service to patients, families, and healthcare team members in a fast-paced hospital setting
- Collaborated with medical staff to create individualized care plans for patients based on their needs
- Developed positive relationships with patients by providing compassionate care during difficult times
- Resolved customer complaints in an efficient and courteous manner
- Conducted interviews with discharged patients about their experience in order to improve quality of care within the facility.
OCCUPATIONAL THERAPIST ASSISTANT
Kindred Hospital
2011.10 - 2021.06
- Provided therapeutic exercise instruction to improve patient strength, coordination and balance
- Collaborated with occupational therapist to strategize appropriate treatment paths
- Facilitated group sessions focusing on leisure skill development for adults with physical limitations
- Helped patients accomplish physical endeavors by leading stretches and other exercises.
Activity Assistant Coordinator
The Woodlands Healthcare Center
2008.01 - 2010.06
- Promoted inclusivity within activities by adapting programs to accommodate diverse needs and abilities of participants.
- Improved communication among team members through regular meetings, fostering an atmosphere of collaboration and mutual respect.
- Coordinated logistics for event decor and supplies, location reservations and attendee registrations.
- Enhanced participant engagement by developing interactive and age-appropriate activities.
Certified Nursing Assistant
The Woodlands Healthcare Center
2006.01 - 2010.06
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
BACHELOR OF SCIENCE (B.S.) IN APPLIED ADMINISTRATION -
University of Houston-Downtown
Houston, TX05.2024
ASSOCIATE IN SCIENCE (A.S.) IN OCCUPATIONAL THERAPY -
Lonestar Community College
Tomball, TEXAS06.2010
Skills
- HIPAA Regulations
- Skilled in Patient Relations
- Care Plan Recommendations
- Clerical and Filing Support
- Professional Bedside Manner
- Organization and Time Management
- Patient Interviewing Skills
- Patient confidentiality
- Healthcare industry understanding
- Data entry proficiency
Timeline
PATIENT RELATIONS REPRESENTATIVE
Kindred Hospital
2021.06 - Current
OCCUPATIONAL THERAPIST ASSISTANT
Kindred Hospital
2011.10 - 2021.06
Activity Assistant Coordinator
The Woodlands Healthcare Center
2008.01 - 2010.06
Certified Nursing Assistant
The Woodlands Healthcare Center
2006.01 - 2010.06
BACHELOR OF SCIENCE (B.S.) IN APPLIED ADMINISTRATION -
University of Houston-Downtown
ASSOCIATE IN SCIENCE (A.S.) IN OCCUPATIONAL THERAPY -
Lonestar Community College
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