Maria Real
Account Manager
Vancouver,BC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Domaine Worldwide Ltd
08.2025 - Current
- Grew accounts through project change requests, securing significant budget additions without client escalation or cost concessions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Recognized by clients for synthesizing feedback clearly and turning it into actions that smooth out account friction
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Consistently recognized internally for proactively identifying and mitigating project risks before they surface.
- Built strong client relationships that generated positive referrals and directly contributed to new business wins, beyond the typical scope of the AM role.
Sales and Digital Marketing Strategist
Creative Pixel Media
04.2024 - 08.2025
- Identified and developed a new niche market segment within the professional practice space, growing it into a significant client vertical from the ground up
- Conducted market research to identify trends, competitor strategies, customer needs, and potential opportunities for growth in the digital landscape.
- Increased website traffic with targeted Google Ads strategies and keyword research.
- Built and implemented internal processes for both client and team onboarding, improving consistency and efficiency across the business
- Managed end-to-end sales calls, successfully converting inbound leads into active clients and upselling them beyond their initial enquiry
- Analyzed campaign performance using Google Analytics, identifying areas of opportunity for growth and improvement.
- Liaised between clients and the technical team to surface growth and optimisation opportunities, ensuring marketing solutions remained aligned to client goals
Technical Trainer
The Coders Guild
11.2023 - 04.2024
- Delivering client-centric Project Management and Leadership digital training sessions by customizing course material through thorough research, ensuring an impactful and dynamic learning experience for every participant.
- Proactively refining training materials, aligning them with client needs and industry trends to enhance the effectiveness of the training program.
Senior Account Manager
Statement, IDHL Group
01.2023 - 07.2023
- Expertly navigated various client and third party situations; advocated for clients technical and strategic needs, onboarded new clients, handled conflict, negotiated contracts and managed expectations to find solutions that propelled projects and deals forward.
- Consistently generated leads by engaging in exploratory conversations and proactively prospecting new opportunities within the e-commerce space, leading to the creation of a healthy sales pipeline.
- Directed key account initiatives, identified upsell opportunities, and orchestrated successful product launches, resulting in increased client retention.
- Pioneered process improvements by analysing existing workflows, and successfully presented comprehensive proposals to the wider team, catalysing the implementation of new processes.
- Led roadmap workshops and provided strategic guidance across multifunctional project teams through solid knowledge of E-commerce ecosystems and continuous learning.
- Remote, UK
Account Manager
Statement, IDHL Group
10.2021 - 01.2023
- Fulfilled SLAs through strong organisational skills and workload prioritisation in a fast-paced, changing environment resulting in numerous successful project sales and fewer escalations.
- Built trust and influenced decision making with key stakeholders through clear communication and understanding their needs through a deep knowledge of the product market, leading to consistent client satisfaction.
- Exceeded sales targets by analysing client behaviours to identify issues that would be remedied by our solutions and nurturing customer relationships resulting in continued renewals; topped sales charts and consistently awarded top Salesperson awards.
- Remote, UK
Project Manager
By Association Only
10.2019 - 09.2021
- Spearheaded operational improvements in a growing agency, leveraging Project Management technologies to establish a more structured and efficient process, resulting in a promotion to the Growth Department within a year.
- Led strategic sprint planning sessions, effectively prioritizing backlogs for retainer and capital projects, ensuring alignment with client objectives through agile methodologies.
- Successfully translated client requirements into actionable tasks and acceptance criteria, bridging the gap between client expectations and cross-functional team requirements.
- Owned project schedules, minimizing risks by forward planning for capital, retainer, and ad hoc projects, while actively contributing to technical discussions and providing tailored recommendations for client needs.
- Remote, UK
Marketing Contractor
Convincible Media
10.2017 - 09.2019
- Delivered a variety of marketing services; from company rebranding to strategy workshops.
- Conducted extensive market research for Cambridge Dictionary’s social-media rebranding by using natural aptitude for social media and technology.
- Monitored and maintained social media channels for high-end Cambridge-based bistro.
- Remote, UK
Customer Service Associate
Lloyds Banking Group
01.2018 - 08.2019
- Executed vigilance and close attention to detail to take ownership of customer needs, protect customers from fraud, and resolve complex issues through skill and product knowledge.
- Consistently practiced a high level of integrity, surpassing customer expectations, upholding the company's reputation, and responding effectively and professionally in all high-pressure situations, including emergency safety threats.
- Cambridge, UK
International Property Investment Intern
Delsk Group
06.2017 - 08.2017
- Executed accurate market research that was employed for the development of company’s new international student app.
- Developed leadership and problem-solving through networking with firm’s head supervisors, and was entrusted by division manager to train new interns.
- Beijing, China
Entrepreneur, Founder, CFO
TuReal Wheelys Café; Wheelys Franchise
01.2016 - 03.2017
- Managed and utilized social media channels and increased sales from approximately $50 to $200+ per day through innovative marketing and customer engagement strategies
- Presented business ideas successfully to potential investors through passion and meticulous research, which generated funding to launch business operations.
- Dedication and perseverance exercised from the conception to the application of the business in the market, which drove customer awareness and media recognition; evidenced by an article written by the Arizona State Press.
- Arizona, USA
Education
BSc Hons - Industrial Economics
University of Nottingham
Nottingham, UK07-2019
A Levels - Economics, Business Studies, Philosophy, English Literature
Long Road Sixth Form College
Cambridge, UK08-2015
Skills
Account development
Escalation Management
Project Scoping
Strategic planning
Teamwork and collaboration
Contract negotiation
Client relationship management
Revenue growth
Presentation skills
Shopify
Jira
Excel
Certification
Coursera: Google Foundations of Project Management, HarvardX: Exercising Leadership Foundational Principles
LEADERSHIP AND PHILANTHROPY
Socks & Water Non-profit Organization - Arizona, USA
Founder, Manager Jan 2016 - Mar 2017
- Established and led a non-profit providing socks and water to homeless individuals in downtown Phoenix, and mobilized the local community to donate essential items for distribution.
NOR State University - Bais City, Philippines
Economics Teaching Assistant Jul 2014 - Sep 2014
- Created bi-weekly lessons plans, led lectures, and ran employability advice sessions.
Timeline
Account Manager
Domaine Worldwide Ltd
08.2025 - Current
Sales and Digital Marketing Strategist
Creative Pixel Media
04.2024 - 08.2025
Technical Trainer
The Coders Guild
11.2023 - 04.2024
Senior Account Manager
Statement, IDHL Group
01.2023 - 07.2023
Account Manager
Statement, IDHL Group
10.2021 - 01.2023
Project Manager
By Association Only
10.2019 - 09.2021
Customer Service Associate
Lloyds Banking Group
01.2018 - 08.2019
Marketing Contractor
Convincible Media
10.2017 - 09.2019
International Property Investment Intern
Delsk Group
06.2017 - 08.2017
Entrepreneur, Founder, CFO
TuReal Wheelys Café; Wheelys Franchise
01.2016 - 03.2017
A Levels - Economics, Business Studies, Philosophy, English Literature
Long Road Sixth Form College
BSc Hons - Industrial Economics
University of Nottingham