Maria Raphael-Gouveia
Guelph,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
East Side Mario's
10.2022 - Current
- Proficiency in using point-of-sales systems to input orders and management of customer bills
- Experienced with proper food safety and beverage serving regulations
- Detailed understanding of menu items to ensure accurate order-taking and overall positive dining experience
- Working well and communicating effectively with kitchen staff, bartenders, and fellow servers
- Strong multitasking and time management abilities
- Responsible for up to 8-table section, providing quality service for around 30 guests at once.
Office Clerk
Phoenix Forest Products
01.2022 - Current
- Accurately entering data into Excel spreadsheets and Word documents
- Maintaining organized and accurate records of reports and paperwork
- Assisting with invoicing, billing, and organization of financial tasks
- Performing multiple administrative tasks such as photocopying, scanning, and emailing documents
Food and Beverage Server
Union Market Square
09.2021 - 09.2022
- Welcomed, seated, and served guests in a section of 8 tables
- Communicating effectively with the kitchen staff and other staff members
- Monitored inventory and re-stocked shelves to ensure customers' ability to quickly access products
- Prepared specialty drinks such as coffee, tea, beer and wine
- Memorized menu and drink options to effectively communicate and recommend options to the guests
- Answered phone calls regarding ordering takeout, scheduling reservations, and product inquiries
- Light preparation of food and baked goods
- Prepared bills and processed payments both by cash and machine
Customer Service Representative (Floor Manager)
Longo's
09.2020 - 08.2021
- Ensured customer satisfaction from the beginning of shopping to order completion
- Responsible for creating a safe and clean workplace for employees and customers
- Accurately sending front end team members on breaks and lunches
- Training and teaching new employees of company policies and expectations
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Personal Touch Services
Longo's
03.2020 - 08.2021
- Answering customer service calls regarding catering, problems and general inquires
- Effectively resolved problems or concerns to create a positive customer experience
- Responsible for sale and organization of the lottery tickets and equipment
- Conducted returns and product exchange and documenting these transactions
- Quickly and accurately scan and bag items, and processing payment
Money Representative
Longo's
05.2018 - 08.2021
- Responsible for maintaining a clean and organized workplace and office
- Counting, collecting and recording money from tills
- Balancing tills and creating bank deposits for the front end team
- Managing and filing stores end of night reports
Co-op Student
Weldrick Animal Hospital
09.2019 - 01.2020
- Responsible for maintaining clean and organized exam rooms
- Accurately restock medication and supplies
- Preparing and organizing surgical packs
- Documenting and recording vital signs during surgery
Education
Bachelor of Science - Biological Sciences
University of Guelph
Guelph, ON04.2024
Secondary School - OSSD
Richmond Green Secondary School
Richmond Hill01.2020
Skills
- Computer Operation
- Order Management
- Collaborative Problem-Solving
- Adaptable and Flexible
Certification
- Health and Safety in Four Steps, 2019
- Standard First Aid - CPR Level, 09/01/19
- Smart Serve, 03/01/20
Languages
English
Native or Bilingual
Timeline
Food and Beverage Server
East Side Mario's
10.2022 - Current
Office Clerk
Phoenix Forest Products
01.2022 - Current
Food and Beverage Server
Union Market Square
09.2021 - 09.2022
Customer Service Representative (Floor Manager)
Longo's
09.2020 - 08.2021
Personal Touch Services
Longo's
03.2020 - 08.2021
Co-op Student
Weldrick Animal Hospital
09.2019 - 01.2020
Money Representative
Longo's
05.2018 - 08.2021
Bachelor of Science - Biological Sciences
University of Guelph
Secondary School - OSSD
Richmond Green Secondary School
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