Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Level 1 Early Childhood Educator
SMART KIDS LEARNING AND CHILD CARE
Calgary, Alberta
01.2024 - Current
Provided a safe and stimulating learning environment for young children.
Developed age-appropriate activities to encourage physical, social and intellectual development of children.
Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
Assisted with planning, preparing and serving meals according to dietary requirements.
Ensured compliance with relevant regulations such as health and safety standards.
Participated in professional development opportunities to stay current with early childhood education research and best practices.
Virtual Assistant/Medical Transcription
Medland Orthodontics - Australian Account
Homebased
06.2018 - 12.2023
Assist with reception tasks such as sending out SMS reminders for patient appointments, checking dollars for payments, and ensuring patients' details are complete and well-organized.
Handled data entry tasks to help client spend more time on executive commitments.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Analyzed medical reports and transcribed them into written documents.
Ensured accuracy of all transcription work by proofreading documents before submitting them to physicians.
Adhered to HIPAA regulations regarding patient confidentiality when handling sensitive data.
Senior Process Associate
COGNIZANT PHILIPPINES, INC - US ACCOUNT
Philippines
03.2014 - 06.2018
Assessed patient medical records to determine the appropriateness of requested services and procedures.
Evaluated clinical documentation for accuracy and completeness in order to make decisions about coverage determinations.
Assisted in the onboarding of new employees by providing training materials and guidance.
Evaluated needs of departments and delegated tasks to optimize overall production.
Collaborated with staff members in group meetings to identify issues and find cost-effective solutions.
Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
RN Heals
BATANGAS MEDICAL CENTER
Batangas City, Philippines
01.2013 - 12.2013
Assigned to various wards and specialized areas to gain clinical experience and competencies in a clinical setting.
Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Worked closely with other healthcare professionals to coordinate patient care.
Carried out physician orders regarding tests or medication administration accurately and safely.
Assisted in specialized areas, including surgery, delivery, and newborn care.
Direct Sent Medical Transcriptionist
SUMMIT TECHNOLOGIST, INC - US ACCOUNT
Philippines
09.2011 - 04.2013
Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
Verified patient identification numbers against corresponding documents before submitting them.
Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
Conducted quality control checks on completed reports and corrected errors as needed.
Monitored incoming dictations for timely completion of assigned tasks.
Demonstrated strong knowledge of medical terminology and anatomy.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Education
Bachelor of Science - Nursing
Our Lady of Guadalupe Colleges
Philippines
04-2009
Three-year Bachelor of Science Degree With A Focus in Nursing -
Comparative Levels of Achievement in Canada (IQAS)
Skills
Patient-focused care
Compassionate caregiver
Reliable team player
Problem-solving
Adaptable
Administrative support
Certification
NCLEX Passer, 2024
Standard Child Care First Aid CPR/AED Level B certification, 2024
Registered Nurse in Philippines, 2027
References
Rene Paguergan, RN, (403) 796-7050, Staff Nurse, Peter Lougheed Centre
Timeline
Level 1 Early Childhood Educator
SMART KIDS LEARNING AND CHILD CARE
01.2024 - Current
Virtual Assistant/Medical Transcription
Medland Orthodontics - Australian Account
06.2018 - 12.2023
Senior Process Associate
COGNIZANT PHILIPPINES, INC - US ACCOUNT
03.2014 - 06.2018
RN Heals
BATANGAS MEDICAL CENTER
01.2013 - 12.2013
Direct Sent Medical Transcriptionist
SUMMIT TECHNOLOGIST, INC - US ACCOUNT
09.2011 - 04.2013
NCLEX Passer, 2024
Standard Child Care First Aid CPR/AED Level B certification, 2024
Registered Nurse in Philippines, 2027
Bachelor of Science - Nursing
Our Lady of Guadalupe Colleges
Three-year Bachelor of Science Degree With A Focus in Nursing -
Comparative Levels of Achievement in Canada (IQAS)
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