Summary
Overview
Work History
Skills
Timeline
Generic

Maria Ramires

San Jose

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

21
21
years of professional experience

Work History

Store Manager

McDonald's
01.2019 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Kitchen Prep Cook

Mi Pueblo Food Center
02.2013 - 06.2015
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
  • Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.
  • Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
  • Ensured timely completion of prep tasks, enabling smooth service during peak hours.

Laundry Operator

E&E Service
03.2007 - 11.2012
  • Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
  • Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.

Shift Manager

McDonald's Restaurant
11.2002 - 01.2007
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Skills

  • Promotional Planning
  • Revenue Generation
  • Personnel Development
  • Shift Scheduling
  • Payroll Management
  • Retail Inventory Management
  • Store Merchandising
  • Supply Ordering
  • Customer Service Management
  • Employee Training
  • Operations Management
  • Team Development
  • Project Management
  • Hourly Shift Management
  • Budget Administration
  • POS Systems
  • Employee Scheduling
  • Customer Response
  • Store Opening and Closing

Timeline

Store Manager

McDonald's
01.2019 - Current

Kitchen Prep Cook

Mi Pueblo Food Center
02.2013 - 06.2015

Laundry Operator

E&E Service
03.2007 - 11.2012

Shift Manager

McDonald's Restaurant
11.2002 - 01.2007

Similar Profiles

CREATE PROFILE
Maria Ramires