Maria Popescu
London,ON
Summary
- Trilingual (English, French, Romanian)
- Administrative experience
- Physiotherapy training
- Over 10 years of proven excellent customer and client communication skills
Overview
17
17
years of professional experience
Work History
Business Office Manager
Arbor Trace Alzheimer's Special Care Center
05.2019 - 01.2023
- Front desk duties
- Administrative duties
- Accounts payable/ receivable
- Payroll
- Human Resources
- WSIB reports
- Health and Safety
- Fire and Safety
- WSIB Reports
Physiotherapist Assistant
Progressive Physiotherapy
02.2017 - 11.2017
- Improved patient mobility using passive and active therapeutic exercises.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Monitored patient progress and adapted treatment plans to reflect changes.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Communicated with physicians to provide updates on patient care.
Physiotherapist Assistant
Willowdale Physiotherapy Services, Albright Manor
02.2016 - 11.2017
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Monitored patient progress and adapted treatment plans to reflect changes.
Bilingual Disability Prevention Coordinator
Homewood Health Inc
01.2013 - 01.2015
- Coordinate assessments for employees who have substance abuse or mental health concerns in order to implement return to work
- Prepare documents for clinicians and edit reports on recommended improvements to health and safety and disability management systems
- Ensure team manuals/ training is up to date by assisting in formalizing administrative protocols for continuum in services.
Bilingual Customer Service Representative
Toyota/Lexus/Scion
01.2012 - 01.2013
- Resolved customer complaints and handled proper escalation to management
- Answered questions about warranty, recall information, vehicle safety, performance data, terms of promotions/sales, and dealerships
- Ability to handle large call volumes and still ensure proper customer service was delivered
- Surpassed quality and assurance standards.
Administrative Assistant
EMCO
01.2011 - 01.2011
- Updated employee benefits by organizing all paper files
- Performed general clerical duties; photocopying, faxing, mail distribution and filing
- Prepare and modified documents including correspondence, memos and emails.
Member Ambassador
Goodlife Fitness
01.2009 - 01.2010
- Assisted new and current members with equipment training
- Design personal fitness programs for all ages
- Maintenance of membership files
Customer Service Representative
Dominion Automotive Association
01.2008 - 01.2009
- Provided 24hr roadside assistance to members in the United States
- Ensured member's safety with compassion, care and attention in emergency situations
- Research client location with available resources in order to efficiently provide fastest service.
Sales Associate
Boathouse
01.2007 - 01.2009
- Provided customers with information on daily deals and promotions
- Assess customers' needs and provide assistance and information on product features
- Managed product returns and exchanges.
Customer Service Representative
Alliance ICommunications
01.2006 - 01.2007
- Placed outbound calls to existing Bell clients to advise of promotions, sales and updates
- Offer alternative solutions where appropriate with objective of retaining clients business
- Ability to handle large call volumes and met daily quotas.
Education
Bachelor of Arts - French
University of Western Ontario
2011
Diploma - Physiotherapist Assistant
TriOS College
2010
Skills
- Office Administration (10years)
- Physiotherapy Assistant training
- Customer Service (10 years)
- Retail Sales (7 years)
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Excellent communication skills
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Dedicated, optimistic and highly energetic
Timeline
Business Office Manager
Arbor Trace Alzheimer's Special Care Center
05.2019 - 01.2023
Physiotherapist Assistant
Progressive Physiotherapy
02.2017 - 11.2017
Physiotherapist Assistant
Willowdale Physiotherapy Services, Albright Manor
02.2016 - 11.2017
Bilingual Disability Prevention Coordinator
Homewood Health Inc
01.2013 - 01.2015
Bilingual Customer Service Representative
Toyota/Lexus/Scion
01.2012 - 01.2013
Administrative Assistant
EMCO
01.2011 - 01.2011
Member Ambassador
Goodlife Fitness
01.2009 - 01.2010
Customer Service Representative
Dominion Automotive Association
01.2008 - 01.2009
Sales Associate
Boathouse
01.2007 - 01.2009
Customer Service Representative
Alliance ICommunications
01.2006 - 01.2007
Bachelor of Arts - French
University of Western Ontario
Diploma - Physiotherapist Assistant
TriOS College
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