Maria Plancarte
Office Manager
Los Angeles
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
Yehowa Medical Services
12.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations for 5 locations with multiple specialties, while overseeing scheduling.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed staff schedules and coordinated with various department managers..
- Controlled finances to lower costs and keep business operating within budget.
- Assist in clinical audits to keep organization operating within legal and regulatory guidelines. Prepared reports and supporting documentation.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed mid-level personnel
- Manage payroll, including time card processing and providing biweekly paychecks to staff members
- Manage both health plan grievances and resolve patients’ complaints/grievances, handling all paperwork related to patient care, medical compliance, and reporting at all levels. Enhance customer service and patient satisfaction.
- Attend Management, Staff and QA meetings and other meetings/trainings as requested.
- Implement office policies and procedures
- Supervise and provide guidance to assistant managers, while also overseeing various department managers
- Attend annual training sessions.
- Other duties as assigned by Operations Director, Medical Director, CFO, and CEO.
Assistant Manager
Yehowa Medical Services
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Established team priorities, maintained schedules and monitored performance.
- Trained new hires and taught them how to work with eClinicals.
- Worked non-traditional hours, including up to 60 hours per week including weekends.
- Open to new tasks and eager to learn new skills and attend trainings.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled appointments with specialists on behalf of clients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Helped manage 5 different locations, including specialists like chiropractors, OBG-YNs, behavior health, and optometrists.
Medical Assistant/Call Center Representative
Central City Community Health Center
01.2018 - 06.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills. Completed medication prior authorizations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments/deductibles/co-insurances.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed and followed up with patient referrals to other medical specialists.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Medical Assistant/Referral Coordinator
Yehowa Medical Services
12.2017 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant Certificate - Medical Assisting
American College of Healthcare
Huntington Park12.2017
No Degree - Surgical Technology
American College of Healthcare
Huntington Park, CA2015
High School Diploma -
Parkridge Private School
Long Beach, CA2015
Skills
- Administrative Support
- Billing
- Inventory Control
- Compliance Monitoring
- Employee Supervision
- Staff Hiring
- Operations Management
- Office Management
- Supply Management
- Report Writing
- Administrative Oversight
- Payroll
- Policy Implementation
- Training and Coaching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Yehowa Medical Services
12.2021 - Current
Assistant Manager
Yehowa Medical Services
06.2018 - Current
Medical Assistant/Call Center Representative
Central City Community Health Center
01.2018 - 06.2018
Medical Assistant/Referral Coordinator
Yehowa Medical Services
12.2017 - 01.2018
Medical Assistant Certificate - Medical Assisting
American College of Healthcare
No Degree - Surgical Technology
American College of Healthcare
High School Diploma -
Parkridge Private School
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