Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Miguel fernandez

Brandon,Canada

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RESTAURANT MANAGER

The Dock on Princess
Brandon, Manitoba
11.2023 - Current
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Directed restaurant operations to achieve superior customer service
  • Monitored operational activities to maintain efficiency
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Resolved customer complaints in a timely manner.
  • Developed marketing strategies to attract new customers.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Assisted staff by serving food and beverages or bussing tables.

CLEANING SUPERVISOR

ESHINE CLEANING SERVICES INC
BRANDON, Canada
03.2021 - 02.2024
  • Supervising and coordinating the work of cleaning staff, assigning tasks, and ensuring that cleaning schedules are followed
  • Monitoring cleaning supplies, equipment, and ordering necessary items to maintain inventory levels
  • Inspecting work areas to ensure cleanliness meets established standards and regulations and taking corrective actions as necessary
  • Coordinating activities to ensure efficient and effective cleaning without disrupting regular operations
  • Facilitating effective communication within the cleaning team, ensuring everyone is aware of tasks, expectations, and any changes in procedures

GENERAL MANAGER

SHILO INN
SHILO, Canada
04.2023 - 10.2023
  • Ensuring a high standard of customer service and satisfaction, handling customer feedback, and resolving issues
  • Developing and executing marketing strategies to attract and retain customers
  • Managing relationships with suppliers, negotiating contracts, and ensuring timely deliveries
  • Implementing business strategies to achieve financial and operational goals
  • Coordinating and managing various projects within the organization
  • Facilitating communication among different departments and ensuring effective coordination
  • Identifying potential risks and developing strategies to mitigate them

GENERAL MANAGER

WOODFIRE DELI RESTAURANT
SOURIS, Canada
03.2022 - 04.2023
  • Recruiting, training, and managing employees, ensuring a skilled and motivated team
  • Maintain accurate and organized financial records for the restaurant, including invoices, receipts, and expense documentation
  • Oversee the restaurant's POS system, including configuring menu items, managing discounts, and ensuring data accuracy
  • Maintaining consistency in food quality, service standards, and cleanliness
  • Oversee cash registers, track daily sales, and ensure that cash is securely handled and deposited
  • Engaging with the local community, potentially through events, partnerships, or charitable initiatives
  • Creating and enforcing policies and procedures to ensure compliance and efficient workflow

HUMAN RESOURCES ADMINISTRATOR

GOVERMENT OF MEXICO
MEXICO CITY, Mexico
01.2014 - 07.2021
  • Coordinating and providing training and development opportunities in line with government guidelines and requirements, focusing on skill development and compliance training
  • Managing employee relations and negotiations with labor unions or associations, if applicable, to ensure fair labor practices and resolve workplace issues
  • Implementing and managing support programs that may include counseling, wellness initiatives, or employee assistance programs
  • Managing HR databases and systems to streamline processes and maintain accurate employee records
  • Overseeing performance evaluations and management systems in alignment with government performance assessment protocols and regulations

Accounting and Administrative Assistant

FERREMATERIALES GUADARRAMA
MEXICO CITY, Mexico
08.2017 - 12.2020
  • Handling accounts receivable tasks, such as generating and sending invoices, tracking payments, and following up on overdue accounts
  • Managing and restocking office supplies, equipment, and other resources as needed
  • Communicating with vendors and suppliers to place orders, resolve issues, and ensure timely deliveries of goods and services
  • Analyzing financial data and generating reports to provide insights and support decision-making
  • Managing phone calls, emails, and correspondence, and directing inquiries to the appropriate department or personnel
  • Scheduling meetings, appointments, and conferences, and maintaining calendars for executives or team members

Education

BACHELOR OF SCIENCE - PSYCHOLOGY

INSTITUTO UNIVERSITARIO DEL ESTADO DE MEXICO
Mexico City
12-2014

Skills

  • Resources Management
  • Performance Management
  • Interpersonal Communication
  • Recruitment and Selection Specialist
  • Management Payroll
  • Supervision and Leadership skills
  • Data Processing
  • Problem Management
  • Product and Service Knowledge
  • Planning and Organizing
  • Marketing Strategy
  • Team Building
  • Customer Relationship Management
  • Business Administrator
  • Personal Development
  • Restaurant operations management
  • Point of Sale (POS) system operation
  • Business operations expertise

Websites

Certification

  • RESPONSIBLE SERVICE CERTIFICATION
  • SCRUM FUNDAMENTS PRIPQS-CE000491
  • WHMIS CERTIFICATE 2015 AIX SAFETY

Timeline

RESTAURANT MANAGER

The Dock on Princess
11.2023 - Current

GENERAL MANAGER

SHILO INN
04.2023 - 10.2023

GENERAL MANAGER

WOODFIRE DELI RESTAURANT
03.2022 - 04.2023

CLEANING SUPERVISOR

ESHINE CLEANING SERVICES INC
03.2021 - 02.2024

Accounting and Administrative Assistant

FERREMATERIALES GUADARRAMA
08.2017 - 12.2020

HUMAN RESOURCES ADMINISTRATOR

GOVERMENT OF MEXICO
01.2014 - 07.2021

BACHELOR OF SCIENCE - PSYCHOLOGY

INSTITUTO UNIVERSITARIO DEL ESTADO DE MEXICO

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Miguel fernandez