Maria Perez-Santillan
Reseda
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping and property management at Pama Management. Proven ability to enhance guest satisfaction through exceptional customer service and effective problem-solving. Skilled in cleaning and organizing, with a strong commitment to maintaining high sanitation standards and fostering positive tenant relations. Fluent in Spanish.
Overview
6
6
years of professional experience
Work History
Housekeeper
Sheryl Einziger
Calabasas, CA
05.2022 - Current
- Maintained cleanliness and organization in all areas, ensuring high standards for guest satisfaction.
- Operated cleaning equipment effectively to enhance efficiency and thoroughness of services provided.
- Assisted in inventory management, tracking supplies to prevent shortages and streamline operations.
- Collaborated with team members to implement best practices for sanitation and safety protocols.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeper
Jessenia Orozco
Reseda, CA
02.2023 - 10.2024
- Adapted quickly to changing priorities while maintaining attention to detail in daily tasks.
- Inspected completed work to uphold quality standards, addressing discrepancies promptly and effectively.
- Developed efficient cleaning schedules that optimized workflow and ensured timely completion of tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
Property Manager
Pama Management
El Monte, CA
04.2020 - 08.2022
- Managed tenant relations, ensuring prompt responses to inquiries and maintenance requests.
- Coordinated property inspections and ensured compliance with safety regulations and standards.
- Oversaw lease agreements, facilitating renewals and addressing tenant concerns effectively.
- Developed and implemented marketing strategies to attract prospective tenants to vacant properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CASkills
- Housekeeping
- Customer service
- Excellent oral and written communication
- Complex Problem-solving
- FLUENT IN SPANISH
- Guest relations
- Building maintenance
- Resident support
- Multitasking and organization
- Cleaning and organizing
- Basic maintenance
Timeline
Housekeeper
Jessenia Orozco
02.2023 - 10.2024
Housekeeper
Sheryl Einziger
05.2022 - Current
Property Manager
Pama Management
04.2020 - 08.2022
High School Diploma -
North Hollywood High School