Maria Perez
Madera
Summary
Seasoned Family Case Manager with background in child welfare and family services. Displays strong skills in case management, crisis intervention, and advocacy for families. Known for forging meaningful relationships with clients and working collaboratively with multi-disciplinary teams to achieve client goals. Previous work has led to improved family stability and well-being, demonstrating ability to effect positive change.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Family Case Manager
Community Action Partnership Of Madera County
Madera
01.2002 - 02.2021
- Coordinated family assessments to determine service needs and eligibility.
- Developed individualized service plans to address client goals and challenges.
- Facilitated workshops on parenting skills and community resources for families.
- Collaborated with community agencies to connect families with essential services.
- Monitored case progress and adjusted plans as needed for optimal support.
- Advocated for families in crisis to ensure access to necessary resources.
- Documented case notes and maintained accurate client records for compliance.
- Provided emotional support and guidance during difficult family situations.
- Provided case management services to families in need of assistance.
- Identified potential risk factors that may negatively impact a family's well-being.
- Developed individualized service plans for each family based on their needs and goals.
- Maintained accurate documentation of all client interactions and progress reports.
- Responded promptly to emergency situations by providing crisis counseling and support services.
- Provided referrals to outside providers when necessary such as mental health specialists or legal representatives.
- Monitored the implementation of service plans and provided feedback if any changes were needed.
- Created educational materials related to parenting skills, budgeting techniques for distribution among families served.
- Communicated regularly with supervisors about program updates or changes in client status.
- Coordinated with schools, hospitals, daycare centers on behalf of clients.
- Participated in trainings regarding relevant topics such as crisis intervention, trauma-informed care.
- Conducted home visits to assess the safety and stability of family members.
- Assisted families with accessing resources such as housing, employment opportunities, and health care.
- Educated families about available community resources.
- Facilitated group meetings with other family members to discuss challenges and solutions.
- Collaborated closely with community partners to ensure clients receive needed resources.
Human Resources Intern
Community Action Partnership Of Madera County
Madera
02.2016 - 11.2017
- Managed employee records using HR software for efficient data tracking.
- Supported training sessions by preparing materials and coordinating schedules.
- Conducted orientation sessions for new hires on company policies and procedures.
- Organized employee events to foster a positive work environment.
- Researched best practices in human resources to enhance operational efficiency.
- Conducted new employee orientations and onboarding processes.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Scheduled or conducted new employee orientations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Certificate Of Completion - Opening Doors Facilitator Institute
Opening Doors/Abriendo Puertas
Madera, CA 02.2022 - 02.2022
Family Development Credential - Health And Human Development
University of Connecticut
Storrs, CT 05.2017 - 05.2017
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ 11.2007 - 09.2011
Skills
- Family assessment
- Service planning
- Crisis intervention
- Resource coordination
- Client advocacy
- Community outreach
- Case documentation
- Workshop facilitation
- Team collaboration
- Conflict resolution
- Problem solving
- Needs assessment
- Confidentiality
- Interviewing techniques
- Progress monitoring
- Individualized service planning
- Multidisciplinary team collaboration
- Program eligibility
- Service plans
- Ethical practice
- Self motivation
- Financial reporting
- Multitasking
- Effective customer communication
- Human resources
- Case management
- Written and verbal communication
- Volunteer management
- Data analysis
- Public speaking
- Policy implementation
Timeline
Certificate Of Completion - Opening Doors Facilitator Institute
Opening Doors/Abriendo Puertas
02.2022 - 02.2022
Family Development Credential - Health And Human Development
University of Connecticut
05.2017 - 05.2017
Human Resources Intern
Community Action Partnership Of Madera County
02.2016 - 11.2017
Bachelor of Science - Human Services
University of Phoenix
11.2007 - 09.2011
Family Case Manager
Community Action Partnership Of Madera County
01.2002 - 02.2021