MARIA PAULA CASTRO RICARDO
MONTREAL,QC
Summary
Operations Manager experienced in leading warehouse and supply chain functions to enhance efficiency and profitability. Achieved significant operational improvements through effective team management, process optimization, and strategic planning. Focused on driving performance and growth through data-driven decision-making and strong leadership.
Overview
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Operations Manager (Morning Shift)
Maersk
01.2025 - Current
- Develop and implement process improvement strategies to enhance productivity, quality, and operational performance.
- Managed daily operations to ensure efficient supply chain processes.
- Monitor KPIs and drive data-based decisions to improve service levels.
- Lead daily SORT and DOCK operations, ensuring safe and efficient execution.
- Developed daily operational and workforce plans aligning with business needs and forecasted volumes.
- Coordinated logistics strategies optimizing shipping routes to minimize delays.
- Implemented process improvements to streamline warehouse workflows and increase productivity.
- Analyzed operational data to identify trends and recommend enhancements.
- Coach and develop supervisors and frontline employees while fostering accountability and engagement.
- Lead the site's Health & Safety Committee and promote a strong safety culture.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Operations Manager
Amazon
01.2021 - 01.2025
- Improved operational performance, developed leaders, optimized workflows, collaborated with cross-functional teams and ensured safety, quality and productivity.
- Enhanced operational performance by developing leaders, optimizing workflows, and ensuring safety, quality, and productivity through collaboration with cross-functional teams.
- Managed daily operations and workflows within fulfillment centers.
- Monitor KPIs and drive data-based decisions to improve service levels.
- Managed daily operations and streamlined workflows within fulfillment centers to support operational goals.
- Oversaw staff scheduling and optimized resource allocation to execute tasks efficiently.
- Implemented safety protocols to ensure compliance and employee well-being.
- Trained and mentored team members on operational procedures and best practices.
- Collaborated with cross-functional teams to enhance process efficiency and communication.
Process Assistant
Amazon
01.2020 - 01.2021
- Facilitated RTS and dispatch operations, developed route plans, and drove continuous improvement initiatives.
- Collaborated with team members to streamline operational processes, enhancing overall workflow.
- Trained new employees on safety protocols and standard operating procedures, ensuring compliance and operational readiness.
- Monitored inventory levels, identifying discrepancies to uphold stock accuracy.
Warehouse Associate
Amazon
01.2019 - 01.2020
- Facilitated inbound and outbound warehouse operations, ensuring adherence to safety and quality standards.
- Operated material handling equipment to move goods efficiently within the warehouse.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Sorted and organized inventory to ensure easy access and accurate stock levels.
Communications Manager
Vapiano Colombia
01.2018 - 01.2019
- Developed and implemented communication strategies for brand awareness and engagement.
- Coordinated social media campaigns to enhance online presence and customer interaction.
- Oversaw public relations efforts to maintain positive brand reputation in Colombia.
- Analyzed audience feedback to refine messaging and improve outreach efforts.
- Established partnerships with local influencers to expand brand reach and visibility.
- Created content for various media including press releases, website copy, newsletters, brochures, and email campaigns.
- Managed internal communications to ensure consistent messaging across all teams.
- Collaborated with cross-functional teams to produce marketing materials and content.
- Organized promotional activities such as press conferences, interviews with key stakeholders, and special events.
Communications & Marketing
Toy Cantando Colombia
01.2017 - 01.2018
- Introduced innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve objectives and resolve product and service-related issues.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Executed daily operational tasks with precision and efficiency.
- Supported and guided colleagues to foster a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
Diploma - Customer Service Management
Universidad De La Sabana
Bogotá 04.2018 - 01.2019
Bachelor's - Social Communication And Marketing
Universidad de La Sabana
Bogotá , 10.2011 - 07.2017
High School Diploma - High School/Secondary Certificates
Colegio Rochester
ColombiaSkills
- Operations Management
- Warehouse Operations
- Supply Chain
- Operational Planning
- KPI Management
- Workforce Planning
- Performance Management
- Process Improvement
- Continuous Improvement
- Workflow Optimization
- Health & Safety
- Cross-functional Collaboration
- Cross-functional collaboration
- Problem solving
- Team Leadership
LANGUAGES
- Spanish (Native), English (Fluent), French (Intermediate)
AWARDS
Customer obsession (2024), Amazon, Star Award Safety improvements (2025), Maersk, Star Award Prime achievement (2025), Maersk
VOLUNTEERING
- ONU women, Assistant, 2012, 2013
- Soy Oportunidad, Lead Trainer, Internal and External Communications, 2019, 2021
Timeline
Operations Manager (Morning Shift)
Maersk
01.2025 - Current
Operations Manager
Amazon
01.2021 - 01.2025
Process Assistant
Amazon
01.2020 - 01.2021
Warehouse Associate
Amazon
01.2019 - 01.2020
Diploma - Customer Service Management
Universidad De La Sabana
04.2018 - 01.2019
Communications Manager
Vapiano Colombia
01.2018 - 01.2019
Communications & Marketing
Toy Cantando Colombia
01.2017 - 01.2018
Bachelor's - Social Communication And Marketing
Universidad de La Sabana
10.2011 - 07.2017
High School Diploma - High School/Secondary Certificates
Colegio Rochester