MARIA PAPA
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Salem House Of Pizza
09.2019 - 09.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
Retail Associate
Macys Department Store
02.2018 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Supermarket Cashier
Market Basket Grocery Store
05.2015 - 12.2017
- Operated cash register to accurately process and record customer payments.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Cashier
Mike's Place
01.2014 - 05.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
Bank Teller
Alpha Bank
06.2012 - 12.2013
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Science - Criminal Justice Administration
Salem State University
Salem, MA USA12.2019
Skills
- Customer Service
- Production and Time Sequencing
- Cash Register Counting
- Orientation and Onboarding
- Sales Operations
- Team Coordination
- Production Efficiency
Language Skills
Fluent in Greek and Albanian
Basic level of Spanish
Timeline
Restaurant Supervisor
Salem House Of Pizza
09.2019 - 09.2023
Retail Associate
Macys Department Store
02.2018 - 08.2019
Supermarket Cashier
Market Basket Grocery Store
05.2015 - 12.2017
Cashier
Mike's Place
01.2014 - 05.2015
Bank Teller
Alpha Bank
06.2012 - 12.2013
Bachelor of Science - Criminal Justice Administration
Salem State University